Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers and recommend tailored solutions while showcasing innovative products.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and excellent health benefits.
- Why this job: Shape memorable moments for customers in a supportive, fast-paced environment.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
- Other info: Receive tailored training and opportunities for progression through our accreditation programme.
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
- We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Advisor, 20hrs 6M FTC, York employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs 6M FTC, York
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the latest technology trends and how they benefit customers will help you engage more effectively during the interview process.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to demonstrate your ability to build rapport and recommend tailored solutions, which are key aspects of the Retail Advisor role.
✨Tip Number 3
Showcase your flexibility and adaptability by preparing examples from your past experiences where you've successfully handled changing customer demands or worked in a fast-paced environment.
✨Tip Number 4
Research Virgin Media O2's company culture and values. Being able to articulate how your personal values align with theirs can set you apart and demonstrate your genuine interest in being part of their team.
We think you need these skills to ace Retail Advisor, 20hrs 6M FTC, York
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and communication.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles and showcase your ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your passion for technology and how you can contribute to creating meaningful customer interactions.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on meaningful interactions.
✨Demonstrate Your Knowledge of Technology
Since Virgin Media O2 values a genuine interest in technology, be prepared to discuss how technology can enhance people's lives. Familiarise yourself with their products and services so you can confidently recommend tailored solutions during the interview.
✨Emphasise Team Spirit and Collaboration
Highlight your ability to work well in a team environment. Share instances where you collaborated with colleagues to achieve goals or improve customer experiences, as this will show that you can thrive in their collaborative culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult customers or adapt to changing situations, and be ready to explain how you managed those challenges effectively.
