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- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where meaningful connections matter.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like extra leave and health cover.
- Why this job: Be part of a vibrant team during the festive season and make shopping magical.
- Qualifications: Confidence, communication skills, and a passion for customer service are essential.
- Other info: Must be available from 10th September through the holiday period.
Location:Kingston Upon Thames
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best – even if they’ve left their shopping until the last minute.
This is a 4-month Fixed-Term Contract to support our busy holiday period, so you’ll need to be available to work across the festive season, when our stores are at their liveliest.
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude – even when they’re in last-minute shopping mode.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals during the busiest season of the year.
- Helping to maintain an inviting and organised store environment that’s ready for the festive footfall.
- Confidence, communication skills, and a passion for delivering great service – whatever the time of year.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands – especially in the run-up to Christmas.
- An open mind, ready to learn and grow in a fast-paced retail setting.
- Must be able to start from 10th September and be available to work throughout the festive period.
- A genuine interest in technology and how it can make life better (and gifting simpler).
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit – because Christmas in retail is definitely a team effort.
We’ll set you up for success. You’ll have a supportive team and tailored training on a 4-day (30-hour) induction within the first two weeks of your start date. You’ll learn everything you need to shine during peak season – and help make the customer experience a little more magical.
You’ll also receive:
- A competitive hourly rate of £12.40, + location allowance of £1350 (pro rata where applicable) with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here), we offer a wide range of support, rewards and tools to help you focus on what really matters.
Our Recruitment Process:
After applying, you’ll receive an invite to complete a short online video assessment. If successful, one of our Recruiters will be in touch to talk you through the next steps.
Interviews will be held via MS Teams from 14th August.
So, what are you waiting for?
This 4-month Fixed-Term Contract is your chance to join us for our busiest (and most exciting) time of year. Apply today and help make this season one to remember – for you and our customers.
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Retail Advisor, 20hrs, 4m FTC, Kingston Upon Thames employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, 4m FTC, Kingston Upon Thames
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it can benefit customers will help you engage more effectively during your interactions.
✨Tip Number 2
Showcase your customer service skills in any pre-interview assessments. Since this role is all about delivering exceptional service, demonstrating your ability to connect with customers will set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility and availability during the festive season. Highlighting your willingness to adapt to different shifts will show that you're ready for the busy retail environment.
✨Tip Number 4
Emphasise your team spirit and proactive attitude during interviews. Retail during the holiday season is a team effort, so showcasing your collaborative nature will resonate well with the hiring team.
We think you need these skills to ace Retail Advisor, 20hrs, 4m FTC, Kingston Upon Thames
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully assisted customers, especially in high-pressure situations, to demonstrate your ability to thrive during the festive season.
Highlight Flexibility and Team Spirit: Mention your flexibility regarding shifts and your ability to work as part of a team. Use examples from previous roles where you adapted to changing demands or collaborated effectively with colleagues.
Prepare for Video Assessment: Since the recruitment process includes a video assessment, practice common interview questions related to customer service and retail. Ensure you present yourself professionally and convey your enthusiasm for the role and the company.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully assisted customers, especially in high-pressure situations. This will demonstrate your ability to handle the festive rush.
✨Demonstrate Your Passion for Technology
Since the role involves showcasing innovative products, express your genuine interest in technology. Be ready to discuss how technology can enhance customer experiences and make life easier, which aligns with the company's values.
✨Be Ready for Teamwork
Christmas in retail is all about teamwork. Highlight your ability to work collaboratively with others. Share instances where you contributed to a team goal or supported colleagues during busy periods.
✨Prepare for Flexibility Questions
Given the nature of the role, be prepared to discuss your availability and flexibility during the festive season. Show that you understand the demands of retail during this time and are willing to adapt to different shifts.