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For Companies At a Glance
- Tasks: Welcome customers and recommend tailored solutions in a vibrant retail environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and excellent health benefits.
- Why this job: Shape memorable moments for customers while growing your career in a dynamic team.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
- Other info: Receive tailored training and opportunities for progression through our accreditation programme.
Overview
Location: Sheffield – Fargate
Job Family: Retail
Job Type: Part Time
Posted Date: 02-Sep-2025
Location: Sheffield – Fargate
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who We Are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The Must Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s In It For You
- We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
A s well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next Steps
Our Recruitment Process:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions. If you are successful at this stage you will be invited to an assessment day in Paddington on Friday 26th September.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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Retail Advisor, 16hrs, Sheffield -Fargate employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Sheffield -Fargate
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will not only help you in conversations with customers but also demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about tech-related topics. This will help you build confidence in discussing products and services, making it easier to connect with customers when you’re on the job.
✨Tip Number 3
Showcase your flexibility and resilience during the interview process. Be prepared to discuss how you've adapted to changing situations in previous roles, as this will highlight your ability to thrive in a fast-paced retail environment.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being able to articulate your approach to customer interactions will set you apart and show that you're ready to deliver exceptional service from day one.
We think you need these skills to ace Retail Advisor, 16hrs, Sheffield -Fargate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers, resolved issues, or contributed to a positive shopping experience.
Highlight Relevant Experience: If you have previous retail or sales experience, make sure to detail it in your application. Even if you don't have direct experience, mention any transferable skills that demonstrate your ability to thrive in a retail environment.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention your passion for technology and how it can enhance customer experiences, as this aligns with Virgin Media O2's values.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role of a Retail Advisor.
✨Demonstrate Your Knowledge of Technology
Since the job involves showcasing innovative products, it's crucial to show a genuine interest in technology. Brush up on the latest products offered by Virgin Media O2 and be ready to discuss how they can improve customers' lives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle different customer scenarios. Think of specific situations where you successfully resolved issues or adapted to changing demands in a retail environment.
✨Exude Confidence and Approachability
As a Retail Advisor, you'll need to welcome customers with a friendly attitude. Practice your body language and tone of voice to ensure you come across as approachable and confident during the interview.
