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For Companies At a Glance
- Tasks: Welcome customers and recommend tailored solutions in a vibrant retail environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with great training.
- Why this job: Shape memorable moments for customers while growing your career in a tech-savvy culture.
- Qualifications: Confidence, communication skills, and a passion for customer service are essential.
- Other info: Receive tailored training and opportunities for progression through our accreditation programme.
Overview
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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Retail Advisor, 16hrs, Selby employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Selby
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will not only help you in conversations with customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in welcoming customers and recommending tailored solutions, which is key for a Retail Advisor.
✨Tip Number 3
Showcase your flexibility and resilience by preparing examples from past experiences where you've adapted to changing situations or handled challenging customer interactions. This will highlight your suitability for the fast-paced retail environment.
✨Tip Number 4
Research the company culture at Virgin Media O2 and think about how your values align with theirs. Being able to articulate this connection during your interview can set you apart as a candidate who truly fits into their team.
We think you need these skills to ace Retail Advisor, 16hrs, Selby
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and communication.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you’ve delivered great customer service in the past and how you can contribute to the team.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Virgin Media O2's values.
✨Demonstrate Your Knowledge of Technology
Since the role involves showcasing innovative products, it's crucial to have a genuine interest in technology. Brush up on the latest products and services offered by Virgin Media O2, and be ready to discuss how they can improve customers' lives.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer issues or adapted to changing demands, and be ready to share these stories.
✨Exude Confidence and Approachability
As a Retail Advisor, you'll need to welcome customers with a friendly attitude. Practice your body language and tone of voice to ensure you come across as approachable and confident during the interview.