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For Companies At a Glance
- Tasks: Engage customers, recommend products, and maintain a welcoming store environment.
- Company: Join Virgin Media O2, where meaningful connections matter.
- Benefits: Enjoy competitive pay, private medical cover, and generous leave policies.
- Why this job: Shape memorable customer experiences while growing in a dynamic retail setting.
- Qualifications: A passion for technology and a team spirit; retail experience is a plus.
- Other info: Receive tailored training and support to ensure your success.
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Location
Haywards Heath
Job Family
Retail
Job Type
Part Time
Posted Date
19-Aug-2025
Ref #
68951
Location: Haywards Heath
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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Retail Advisor, 16hrs, Haywards Heath employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Haywards Heath
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will not only help you in the interview but also show your genuine interest in technology, which is a key trait they are looking for.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you build confidence in showcasing your ability to connect with customers and recommend tailored solutions.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability during the interview. Think of examples from past experiences where you successfully adjusted to changing situations, as this aligns with the dynamic nature of retail.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Prepare to share instances where you contributed to a team goal, as this will resonate well with their emphasis on a proactive attitude and team spirit.
We think you need these skills to ace Retail Advisor, 16hrs, Haywards Heath
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and communication abilities.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you’ve delivered exceptional customer service in the past and how you can contribute to the team.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share examples of how technology has positively impacted your life or how you stay updated with the latest trends. This will demonstrate that you align with the company's values.
✨Demonstrate Excellent Customer Service Skills
Prepare to discuss your previous experiences in customer service, even if they are not directly related to retail. Highlight specific instances where you went above and beyond to help a customer, as this role heavily focuses on delivering exceptional service.
✨Be Ready to Adapt
Since the job requires flexibility to adapt to different shifts and customer demands, be prepared to discuss how you handle change and unexpected situations. Share examples of times when you successfully adapted to new challenges in a fast-paced environment.
✨Build Rapport with the Interviewer
During the interview, focus on building a connection with the interviewer. Use a friendly and approachable attitude, just like you would with customers. This will showcase your ability to create rapport, which is essential for a Retail Advisor.
