At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and excellent health benefits.
- Other info: Receive tailored training and opportunities for progression through our accreditation programme.
- Why this job: Shape memorable customer experiences while growing your career in a dynamic team.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
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Location
Dudley
Job Family
Retail
Job Type
Part Time
Posted Date
23-Jul-2025
Ref #
68496
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Virgin Media O2 is the UK\'s fastest broadband network and one of the nation\'s most-loved mobile brands. As one of the country\'s biggest companies, we\'re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
Next steps
Our Recruitment Process:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.
So, create a tailored job alert and we\'ll let you know as soon as your dream role\'s ready for you.
#J-18808-LjbffrRetail Advisor, 16hrs, Dudley - Merry Hill employer: Virgin Media Ltd
At Virgin Media O2, we pride ourselves on fostering a vibrant and inclusive work culture where every Retail Advisor is empowered to make meaningful connections with customers. Located in Dudley, our team enjoys competitive pay, comprehensive training, and a wealth of employee benefits including generous annual leave and a robust pension scheme, all designed to support your personal and professional growth. Join us to be part of a dynamic environment that values innovation and teamwork, while helping you build a rewarding career in the fast-paced world of technology and retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Dudley - Merry Hill
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the latest technology and how it benefits customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Practice your customer service skills by role-playing common retail scenarios with friends or family. This will boost your confidence and prepare you for the types of interactions you'll have as a Retail Advisor.
✨Tip Number 3
Showcase your passion for technology in conversations with recruiters. Share personal experiences where technology has positively impacted your life, demonstrating your genuine interest in the field.
✨Tip Number 4
Be ready to discuss how you handle challenges and adapt to change. Retail environments can be fast-paced, so having examples of your resilience and flexibility will make you stand out.
We think you need these skills to ace Retail Advisor, 16hrs, Dudley - Merry Hill
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight the key responsibilities and required skills, such as customer service and communication skills.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter:Write a cover letter that demonstrates your enthusiasm for the role and the company. Mention specific examples of how you’ve provided excellent customer service in the past and how you can contribute to the team at Virgin Media O2.
Prepare for the Online Assessment:After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Technology
As a Retail Advisor, having a genuine interest in technology is crucial. Be prepared to discuss how technology can enhance customer experiences and share any personal experiences you have with tech products.
✨Demonstrate Your Customer Service Skills
Highlight your previous experience in retail or customer service, even if it's not extensive. Use specific examples to illustrate how you've successfully handled customer interactions and resolved issues in the past.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Think about common retail situations and prepare responses that showcase your problem-solving skills and ability to build rapport with customers.
✨Exude Confidence and Approachability
First impressions matter! Practice your body language and ensure you come across as friendly and approachable. A warm smile and confident posture can set the tone for a positive interview experience.
