Principal Mobile Data Services Engineer

We’re recruiting for a Principal Mobile Data Services (MDS) Engineer to provide outstanding 3rd Line Technical Support. In this role you’ll lead, coordinate, manage and investigate faults escalated to the MDS group, providing technical support for Packet Core GPRS/3G/4G, 5G + PCRF + DAB.

Key accountabilities include:

• Providing third level support for the NFVI/Cloud Container Infrastructure, Packet core applications and PCF/PCRF
• Lead, coordinate, manage and investigate faults escalated to the MDS group
• Ensuring all processes and procedures are documented and controlled in accordance with quality processes.
• Safeguarding the operational network and the customer experience at all times

Our engineers provide support on a 24-hour on call rota basis, therefore a flexible approach to working hours is required.

The must haves:

• Extensive experience actively supporting end to end systems infrastructure in a Telecommunications environment
• Packet Core Expertise
• PCRF/PCF (Cloud Native) knowledge
• Understanding of end to end 4G/5G call flows
• Extensive experience analysing and troubleshooting service, application and network performance issues for business critical systems
• Basic IP and network knowledge
• NFV/NFVI/Cloud Container Infrastructure Environment Knowledge
• Ability to troubleshoot complex Packet call flows

The other stuff we are looking for:

• Ability to work under pressure and provide clear and concise instructions and timely reports
• Experience supporting critical applications
• Grasp of telecommunications systems from an end-to-end perspective
• Familiarity with OpenStack and Kubernetes

What’s in it for you:

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps:

If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a competency based interview. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family. Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you. So, create a tailored job alert and we’ll let you know as soon as your dream role’s ready for you.