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- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a supportive team.
- Benefits: Starting salary of £29,000, private medical cover, and 25 days annual leave.
- Why this job: Make a real difference by connecting people to what matters most every day.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
- Other info: Enjoy a 4-day work week with excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
Location: Peterborough
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 13-Jan-2026
Eligibility: You must live in one of the following postcodes: PE1, PE2, PE3, PE4, PE5, PE6, PE7, PE13, PE15, PE16.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week. No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organized approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps:
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today. Things move pretty fast around here. New tech, new products, new ideas, and new opportunities for talented people like you. So, create a tailored job alert and we’ll let you know as soon as your dream role’s ready for you.
12357 Field Technician - Peterborough employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12357 Field Technician - Peterborough
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you connect your skills and experiences to their mission during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Think of examples from your past that showcase your ability to adapt and help others.
✨Tip Number 3
Show your personality! When you’re out there meeting new people, let your passion for helping customers shine through. A friendly attitude can make a huge difference in how you’re perceived.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application noticed. Plus, you’ll be one step closer to joining a team that values your growth and development.
We think you need these skills to ace 12357 Field Technician - Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Field Technician role. Highlight any relevant skills or experiences that show you can connect with customers and solve problems, as this is what we value most!
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Share why you’re passionate about helping customers and how you adapt to different situations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Field Technician. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show your enthusiasm and readiness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role is all about resolving issues for customers, so demonstrating a methodical approach to problem-solving will set you apart.
✨Be Personable
Since this job involves meeting new people every day, practice your communication skills. Be friendly and approachable during the interview, as showing that you can connect with customers is key to success in this role.
✨Ask Questions
Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.