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For Companies At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn up to £36,200 with private medical cover, 25 days leave, and a 4-day work week.
- Why this job: Make a real difference while enjoying variety and independence in your work.
- Qualifications: UK driving licence, confidence outdoors, and a passion for helping customers.
- Other info: Full training provided with a dedicated mentor for ongoing support.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission). For this position, you must live in one of the following postcodes: NE12, NE13, NE23, NE25, NE26, NE27, NE28, NE29, NE30, NE24, NE61, NE22, NE15, NE64, NE17, NE62, NE63, NE65, NE66, NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, SR4, SR5, SR6, SR7, NE1, NE2, NE3.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match. We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
21804 Field Technician - Tyne & Wear in Newcastle upon Tyne employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 21804 Field Technician - Tyne & Wear in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to problem-solving and customer service. Think about how you can showcase your skills and experiences that align with the Field Technician role. We want to see your passion for helping customers shine through!
✨Tip Number 3
Be yourself! The interview is as much about you finding out if we're a good fit for you as it is about us assessing your skills. Don’t be afraid to let your personality show – we love friendly faces who are excited about making a difference!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to the team!
We think you need these skills to ace 21804 Field Technician - Tyne & Wear in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and problem-solving.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any relevant experiences that showcase your ability to adapt and work independently.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Field Technician role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too.
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Field Technician. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show that you're genuinely interested in the position.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role is all about resolving issues for customers, so demonstrating your problem-solving mindset will be key to impressing the interviewers.
✨Be Personable
Since you'll be the friendly face of the brand, practice your communication skills. Think about how you can connect with customers and make their day better. A warm, approachable attitude can go a long way in this role.
✨Ask Questions
Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.