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- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Earn £12.40 per hour, enjoy 23 days' leave, and access great health benefits.
- Why this job: Shape memorable moments for customers while building a rewarding career in tech.
- Qualifications: Confidence, communication skills, and a passion for customer service are essential.
- Other info: Receive tailored training and enjoy excellent career progression opportunities.
The predicted salary is between 25000 - 42000 £ per year.
Location: Clapham
Job Family: Retail
Job Type: Full Time
Posted Date: 04-Sep-2025
We are recruiting for O2 Retail Advisors in Holloway, with both full time and part time positions available, 38 hours, 30 hours, 24 hours, 20 hours, 16 hours and 12 hours.
Interviews will take place at our assessment day in Paddington on Friday 26th September.
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK’s fastest broadband network and one of the nation’s most-loved mobile brands. As one of the country’s biggest companies, we’re expanding our offering to millions of new customers.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
- We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions. If you are successful at this stage you will be invited to an assessment day on Friday 26th September in Paddington.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Advisor - Clapham in London employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor - Clapham in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions like how you handle customer service situations or how you work in a team. The more comfortable you are talking about your experiences, the better you'll perform on the day.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your assessment day. First impressions count, and showing that you care about your appearance can set a positive tone for the rest of the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor - Clapham in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any previous retail or customer service experience, even if it’s not essential!
Show Enthusiasm: Express your excitement about joining Virgin Media O2. We love candidates who are genuinely interested in our products and services, so let us know why you want to be part of our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media Ltd
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to build rapport and meet customer needs, which is crucial for this position.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, flexibility, and handling difficult situations. Practising your responses can help you feel more confident during the interview. Remember to use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well in a retail environment.