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- Tasks: Monitor fraud alerts, investigate suspicious activities, and produce detailed reports.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic reward package with flexible benefits to support you and your loved ones.
- Why this job: Make a real impact in fraud prevention while working in a diverse and inclusive environment.
- Qualifications: Experience in fraud prevention, strong analytical skills, and proficiency with CRM and fraud applications.
- Other info: Occasional weekend work required; applications reviewed on a rolling basis.
The predicted salary is between 28800 - 43200 £ per year.
This role includes occasional weekend work, typically one weekend every eight weeks.
We\’re looking for a detail-oriented and proactive Fraud Agent to join our dynamic Fraud Team. In this critical role, you\’ll support the Fraud Operations, Brand & External Position Manager in delivering effective fraud prevention tools, systems, and processes that safeguard our customers and uphold our brand integrity. Your work will directly impact our ability to respond to and prevent fraudulent activity, ensuring we stay one step ahead in a rapidly evolving threat landscape.
As a Fraud Agent, you’ll monitor and respond to alerts in fraud detection systems, investigate suspicious applications and transactions, and help align our controls with broader organisational policies. You’ll identify emerging fraud patterns, produce high-quality reports, and play a key role in supporting customers affected by fraud. If you\’re passionate about protecting people, thrive in a fast-paced environment, and have a keen eye for detail, this is your opportunity to make a real difference in a high-impact role.
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK\’s biggest companies too.
Diverse, high performing teams – jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can\’t wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is anequal opportunities employer and we\’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
In order to be considered, you must have the following experience;
- Demonstrable experience of working in a fraud prevention & risk role
- Analytical skills and understanding of trends and patterns
- Experience interpreting and working with various CRM, Billing, Fraud applications
We\’d also love you to bring;
- Excellent attention to detail
- Strong communication skills
- Strong team player, with the ability to also work independently and make critical decisions
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
If we feel like a place where you can belong, we\’d love to learn more about you as a person and your experience to date. Once you\’ve submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.
When you apply, you\’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\’ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
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Fraud Agent employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Agent
✨Tip Number 1
Familiarise yourself with the latest trends in fraud prevention and detection. Understanding current tactics used by fraudsters can help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Network with professionals in the fraud prevention field. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified and addressed fraud in previous roles. Being able to share concrete experiences will showcase your analytical skills and attention to detail.
✨Tip Number 4
Research Virgin Media O2's values and culture. Tailoring your conversation to align with their commitment to diversity and inclusion can set you apart as a candidate who fits well within their team.
We think you need these skills to ace Fraud Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Fraud Agent position. Highlight your relevant experience in fraud prevention and risk roles in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your analytical skills, attention to detail, and any experience with CRM or fraud applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fraud prevention and your proactive approach. Mention specific examples of how you've successfully identified fraud patterns or improved processes in previous roles.
Highlight Teamwork and Independence: In your application, illustrate your ability to work both as part of a team and independently. Provide examples of critical decisions you've made in past roles that demonstrate your strong communication skills and teamwork.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Analytical Skills
As a Fraud Agent, you'll need to demonstrate your analytical skills during the interview. Be prepared to discuss specific examples of how you've identified trends and patterns in previous roles, and how those insights helped prevent fraud.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Use the interview to showcase your meticulous nature by discussing past experiences where your attention to detail made a significant difference in your work, especially in fraud prevention.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various fraud-related situations, and be ready to explain your thought process and decision-making criteria.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Share examples from your past where you successfully collaborated with a team, as well as instances where you took initiative and made critical decisions on your own.
