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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive retail excellence.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits that support you and your loved ones.
- Why this job: Make a real impact by inspiring your team and enhancing customer satisfaction every day.
- Qualifications: Experience in fast-paced environments and team management with a passion for customer service.
- Other info: Be part of an inclusive culture that celebrates diversity and empowers everyone to thrive.
The predicted salary is between 30000 - 40000 £ per year.
As a Store Manager you will bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we would love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.
Store Leader Folkestone (6months) employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Leader Folkestone (6months)
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture, and think about how your experience aligns with their mission. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think of examples from your past experiences that showcase your leadership skills and ability to drive team performance. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Virgin Media O2 family!
We think you need these skills to ace Store Leader Folkestone (6months)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and team leadership shine through. We want to see how you can inspire and motivate a team, so share specific examples of how you've done this in the past.
Customer-Centric Approach: Remember, putting the customer at the heart of everything is key! Highlight your experience in delivering first-class customer experiences and how you’ve engaged your team to do the same. This will resonate with us at Virgin Media O2.
Be Data-Driven: We love a good number! If you have experience using data to drive performance, make sure to include that in your application. Talk about how you've used metrics to improve efficiency or boost revenue – it shows you're results-oriented!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Values
Before the interview, take some time to understand Virgin Media O2's core values. Think about how you can embody these values in your leadership style and team management. Be ready to share specific examples of how you've put customers at the heart of your decisions in previous roles.
✨Showcase Your Team Management Skills
Prepare to discuss your experience managing teams, especially in fast-paced environments. Highlight your passion for coaching and inspiring others, and be ready to provide examples of how you've motivated your team to deliver exceptional customer experiences.
✨Be Data Savvy
Since the role involves using data to improve efficiency, brush up on your understanding of key metrics like footfall and trading hours. Be prepared to discuss how you've used data in the past to drive performance and make informed decisions.
✨Communicate Effectively
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and engage with the interviewer, showing that you value their input and are adaptable to business needs.