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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Passion for technology and strong communication skills.
- Other info: Receive tailored training and support in a fast-paced retail environment.
The predicted salary is between 12 - 16 £ per hour.
Location: Enniskillen
Job Family: Retail
Job Type: Part Time
Posted Date: 06-Feb-2026
Ref #: 71683
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
- We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.
So, create a tailored job alert and we’ll let you know as soon as your dream role's ready for you.
Retail Advisor, 16hrs 6M FTC, Enniskillen employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs 6M FTC, Enniskillen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with the recruiter.
✨Tip Number 3
Show off your tech-savviness! As a Retail Advisor, having a genuine interest in technology is key. Brush up on the latest products and services offered by Virgin Media O2 so you can discuss how they can benefit customers during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keen to join the team!
We think you need these skills to ace Retail Advisor, 16hrs 6M FTC, Enniskillen
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any previous retail or customer service experience, even if it’s not essential!
Show Enthusiasm: Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in helping customers and making their lives better through technology.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at Virgin Media Ltd
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to build rapport and meet customer needs.
✨Practice Common Interview Questions
Think about common interview questions related to retail and customer service. Practice your responses, focusing on how you can adapt to different situations and challenges. This will help you feel more confident during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This shows you're serious about contributing to the team.
