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- Tasks: Design high-quality service experiences that enhance customer journeys.
- Company: Leading telecommunications company focused on equity and inclusion.
- Benefits: Comprehensive benefits package to support your well-being.
- Why this job: Shape impactful customer experiences in a dynamic team environment.
- Qualifications: Strong service design skills and stakeholder engagement experience.
- Other info: Join a culture that values collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A leading telecommunications company is looking for a TCX Service Designer in Reading. The role involves designing high-quality service experiences that support various customer journeys. You will work collaboratively in a dynamic team environment, using customer insights to develop effective service designs. The ideal candidate has strong service design capabilities and is adept at engaging stakeholders. The position aims to create a culture of equity and inclusion, with a comprehensive benefits package to support employees.
End-to-End Service Designer: Shape Customer Journeys employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-to-End Service Designer: Shape Customer Journeys
✨Tip Number 1
Network like a pro! Reach out to people in the telecommunications industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects. Use real examples of how you've shaped customer journeys and improved experiences. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your ability to engage stakeholders and collaborate in a team. We want you to shine when it’s your turn to talk!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace End-to-End Service Designer: Shape Customer Journeys
Some tips for your application 🫡
Show Your Passion for Service Design: When writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've shaped customer journeys in the past and what excites you about this role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Use keywords from the job description to demonstrate that you understand what we're looking for in a TCX Service Designer.
Engage with Our Values: We value equity and inclusion, so don’t hesitate to mention how you’ve contributed to these principles in your previous roles. This will show us that you align with our company culture and are ready to make a positive impact.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your materials and get you into the process quickly!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Customer Journeys
Before the interview, dive deep into understanding customer journeys in the telecommunications sector. Familiarise yourself with common pain points and how effective service design can address them. This will show your potential employer that you’re not just knowledgeable but also passionate about enhancing customer experiences.
✨Showcase Your Collaborative Spirit
Since the role involves working in a dynamic team environment, be prepared to discuss examples of how you've successfully collaborated with others in past projects. Highlight your ability to engage stakeholders and how you’ve used their insights to shape service designs. This will demonstrate that you’re a team player who values diverse perspectives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think of specific instances where you’ve designed services or improved customer journeys. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Equity and Inclusion
Given the company’s focus on creating a culture of equity and inclusion, be ready to discuss how you’ve contributed to these values in your previous roles. Share any initiatives you’ve been part of that promote inclusivity in service design, as this aligns with the company’s mission and will resonate well with your interviewers.
