At a Glance
- Tasks: Provide top-notch customer support via phone and digital channels for diverse business clients.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a leading mobile brand.
- Benefits: Enjoy hybrid work options, a comprehensive rewards package, and additional perks for you and your loved ones.
- Other info: Applications are reviewed continuously, so apply early to secure your chance!
- Why this job: Be part of a dynamic team that values inclusivity, collaboration, and personal growth.
- Qualifications: Experience in customer service, strong communication skills, and familiarity with CRM systems are essential.
The predicted salary is between 28800 - 43200 £ per year.
The Direct Customer Care Team of VMO2 are excited to share an opening for a highly skilled Support Representative to provide telephone and digital based support for Virgin Media o2 Business customers. From Small-Medium businesses upwards, requiring standard and enhanced levels of service support you will be handling customer service-related needs and owning the queries through to resolution via case management. In addition, this role provides key support to the Account and Service Management teams.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK\'s biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.
Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.
That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days — anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we\'re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Relevant experience in a customer service role preferably in a business-to-business environment.
- Experience in Customer care/service
- Ability to use multiple systems and interpret technical information to relay back to customers.
- To be able to keep up to date with daily information changes across all products and processes and ensure these changes are adhered to when dealing with the customer.
The other stuff we are looking for
- Excellent written and verbal communication skills.
- A good understanding of product portfolios of Virgin Media Business.
- Approachable and polite to deliver a truly responsive service.
- Flexible and resilient to absorb the frequently changing demands of the role.
- Honest and tenacious to cut through process where necessary to deliver on commitments.
What\'s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we\'d love to learn more about you as a person and your experience to date. Once you\'ve submitted an application the next steps of the process, if successful, are likely to include a one-stage interview.
When you apply, you\'ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\'ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Direct Care Customer Support Representative in Sheffield employer: Virgin Media Ltd
At Virgin Media O2, we pride ourselves on being an inclusive and empowering employer, offering a vibrant work culture that values diversity and collaboration. As a Direct Care Customer Support Representative in our Sheffield office, you'll enjoy a hybrid working model, competitive benefits, and ample opportunities for personal and professional growth, all while contributing to the UK's leading broadband network. Join us to be part of a team that champions customer satisfaction and fosters a supportive environment where you can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Direct Care Customer Support Representative in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Virgin Media Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Virgin Media Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Direct Care Customer Support Representative in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Virgin Media Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Virgin Media Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Virgin Media Ltd!
How to prepare for a job interview at Virgin Media Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
