Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support via phone and digital channels for diverse business clients.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a leading mobile brand.
- Benefits: Enjoy hybrid work options, a comprehensive rewards package, and additional perks for you and your loved ones.
- Why this job: Be part of a dynamic team that values inclusivity, collaboration, and personal growth.
- Qualifications: Experience in customer service, strong communication skills, and familiarity with CRM systems are essential.
- Other info: Applications are reviewed continuously, so apply early to secure your chance!
The predicted salary is between 28800 - 43200 £ per year.
We are seeking acommitted and customer-focused Customer Service Representative to join our dynamic Virgin Media Business Direct team. In this critical position, you will provide professional and efficient telephone and digital-based support to a diverse range of business customers—from Small Medium Enterprises (SMEs) to larger organisations—ensuring a high standard of service at all times. This is a hybrid role requiring 3 days in the Sheffield office, the rest of the time you can work from home.
You will handle bothinbound and outbound communications, managing a wide range of service-related queries through to resolution using case management tools. This role is pivotal in delivering excellent customer experiences and supporting the Account and Service Management teams.
Additionally, you\’ll play a key role incommunicating important changes to customers as we phase out a particular service. Your ability to explain the changes clearly and assist customers in making well-informed decisions about their future options is vital.
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK\’s biggest companies too.
Diverse, high performing teams – jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can\’t wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is anequal opportunitiesemployer, and we\’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
In order to be considered, you must have the following experience;
- Proven experience in a customer service or support role (experience in telecoms/business services is a plus).
- Comfortable with both outbound and inbound communication.
- Proven experience in a role demanding strong verbal and written communication skills, with clear evidence of effectiveness.
- Experience in a role requiring you to work with CRM or ticketing systems.
- Demonstrable track record staying highly organised, detail-oriented, and effectively managing multiple tasks in a fast-paced environment.
We\’d also love you to bring;
- Standout colleague mentality with a collaborative and adaptable approach
- Resilient, empathetic, and customer-first approach.
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
If we feel like a place where you can belong, we\’d love to learn more about you as a person and your experience to date. Once you\’ve submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager.
When you apply, you\’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\’ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
#J-18808-Ljbffr
Direct Care Customer Support Representative employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Care Customer Support Representative
✨Tip Number 1
Familiarise yourself with Virgin Media O2's services and values. Understanding their customer-first approach and commitment to inclusivity will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles. Highlight situations where you effectively managed customer queries or resolved issues, especially in fast-paced environments, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves explaining changes to customers clearly, being articulate and confident in your delivery will be crucial during the competency interview.
✨Tip Number 4
Research common CRM and ticketing systems used in customer support. Being knowledgeable about these tools will not only impress your interviewers but also show that you're ready to hit the ground running in managing service-related queries.
We think you need these skills to ace Direct Care Customer Support Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of a Customer Support Representative.
Highlight Relevant Experience: Emphasise your previous customer service experience, especially in telecoms or business services. Provide specific examples of how you've handled customer queries and resolved issues effectively.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, include examples in your application that demonstrate your ability to communicate clearly and effectively with customers.
Demonstrate Organisational Skills: Mention your experience with CRM or ticketing systems and how you manage multiple tasks in a fast-paced environment. Use concrete examples to illustrate your organisational abilities.
How to prepare for a job interview at Virgin Media Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially any experience in telecoms or business services. Highlight specific examples where you successfully resolved customer issues and maintained a high standard of service.
✨Demonstrate Strong Communication Skills
Since the role requires effective verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain complex information simply, so think of examples where you've done this before.
✨Familiarise Yourself with CRM Tools
As the position involves using case management tools, it’s beneficial to have a basic understanding of CRM or ticketing systems. If you have experience with specific tools, mention them during the interview.
✨Emphasise Your Organisational Skills
The role demands staying organised and managing multiple tasks. Prepare to share strategies you use to stay on top of your workload, especially in fast-paced environments. This will demonstrate your ability to thrive under pressure.
