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For Companies At a Glance
- Tasks: Drive strategy and financial governance in Customer Contact operations.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits for you and your loved ones.
- Why this job: Make a real impact in a dynamic environment with diverse, high-performing teams.
- Qualifications: Strong organisational, analytical, and communication skills; finance knowledge preferred.
- Other info: Inclusive culture that empowers you to be your authentic self.
The predicted salary is between 36000 - 60000 £ per year.
Location
Manchester, Sheffield, Stockton-On-Tees
Job Family
Commercial
Job Type
Full Time
Posted Date
22-Oct-2025
Ref #
68478
This role is within the Commercial Change Management Team, which is responsible for driving the strategy behind the Customer Contact Partner model and financial governance.
By working with various stakeholders in Customer Contact, Finance, and Data support teams, this role will provide support to ensure Customer Contact spend is governed in a way so that revenue leakage is minimised and cost decisions will help to deliver against our strategy.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK\’s biggest companies too.
Diverse, high performing teams – jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can\’t wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is a equal opportunities employer, and we\’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- High organisational skills to manage the various workloads, often working to tight deadlines
- Meticulous attention to detail when building, reviewing and analysing differing data sets
- Excellent communicator (written & verbal) to be able to clearly articulate to varying audiences
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information across multiple platforms with accuracy, with strong knowledge of Excel
Other stuff we are looking for
- Good at relationship building, so is able to work collaboratively with various stakeholders within different functions
- A good understanding of commercial and finance in contact centre operations or a similar environment.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we\’d love to learn more about you as a person and your experience to date. Once you\’ve submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager.
When you apply, you\’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\’ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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Commercial Change and Finance Planning Manager employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Change and Finance Planning Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Virgin Media O2 on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for that interview! Research the company’s values and recent projects. Be ready to discuss how your skills in finance and change management can help drive their strategy forward.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to make decisions in past roles. This will demonstrate your ability to minimise revenue leakage and support financial governance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Virgin Media O2 family.
We think you need these skills to ace Commercial Change and Finance Planning Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Change and Finance Planning Manager role. Highlight your organisational skills and attention to detail, as these are key for us at Virgin Media O2.
Show Off Your Communication Skills: Since excellent communication is a must-have, use clear and concise language in your application. We want to see how you articulate your thoughts, so don’t hold back on showcasing your written skills!
Demonstrate Analytical Prowess: We love data! Include examples of how you've collected, organised, and analysed information in your previous roles. This will show us that you have the strong analytical skills we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Virgin Media O2.
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Numbers
As a Commercial Change and Finance Planning Manager, you'll need to be comfortable with data. Brush up on your Excel skills and be ready to discuss how you've used data analysis in past roles. Prepare examples of how you've minimised costs or improved financial governance.
✨Master the Art of Communication
This role requires excellent communication skills. Think about how you can clearly articulate complex financial concepts to different stakeholders. Practice explaining your previous projects in simple terms, focusing on the impact they had on the business.
✨Showcase Your Organisational Skills
With tight deadlines and multiple workloads, organisation is key. Be prepared to share specific strategies you've used to manage competing priorities. Consider using the STAR method to structure your responses, highlighting your ability to stay organised under pressure.
✨Build Relationships
Relationship building is crucial in this role. Think of examples where you've successfully collaborated with various teams. Be ready to discuss how you approach stakeholder management and what techniques you use to foster strong working relationships.
