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For Companies At a Glance
- Tasks: Drive the evolution of service capabilities using Data, Cloud, AI, and Automation.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits designed for you and your loved ones.
- Why this job: Be part of a diverse team that values inclusion and empowers you to be your authentic self.
- Qualifications: Proven experience in operational strategies and understanding of ITSM tools and capabilities.
- Other info: Applications are reviewed continuously, so apply early to secure your chance!
The predicted salary is between 43200 - 72000 £ per year.
We have an exciting new opportunity for a Business Architect - ITSM Evolution to drive the evolution of the organisational capabilities and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud, AI, and Automation. This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools.
We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading service transitions that enable seamless, high-quality service delivery. You will be a strategic thinker and have strong communications skills (presenting at SLT level) and business architecture understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams.
Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential.
The must haves:
- Proven experience of developing clear operational strategies and are able to build a story around the transformation roadmap both verbally and written.
- Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management).
- Experience of successfully leading a Service Management and/or IT transformation plan.
- Strong understanding in the use of Cloud, Data, Automation and AI.
- Foundations to utilise AI – either commercial experience or a deep interest.
The other stuff we are looking for:
- Excellent communication and presentation skills.
- Commercial acumen – a robust understanding of the business, financial management, regulatory environment and external influences to ensure effective strategic decision-making.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Business Architect - ITSM Evolution employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Architect - ITSM Evolution
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, such as Remedy and BMC (Helix). Having a solid understanding of these tools will not only boost your confidence during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Prepare to discuss your experience in leading service management transformations. Think of specific examples where you successfully implemented operational strategies or governance frameworks, as this will showcase your relevant expertise and strategic thinking.
✨Tip Number 3
Brush up on your communication and presentation skills, especially for presenting at senior leadership team (SLT) levels. Practising how to articulate complex ideas clearly and concisely will be crucial in demonstrating your fit for this role.
✨Tip Number 4
Stay updated on trends in Cloud, Data, Automation, and AI, as these are key components of the role. Being able to discuss current developments and how they can be applied to enhance service capabilities will set you apart from other candidates.
We think you need these skills to ace Business Architect - ITSM Evolution
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Business Architect - ITSM Evolution position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in developing operational strategies and leading service management transformations. Use specific examples that demonstrate your skills in areas like Cloud, Data, Automation, and AI.
Showcase Communication Skills: Since strong communication and presentation skills are essential for this role, ensure your application reflects your ability to convey complex ideas clearly. Consider including examples of past presentations or strategic discussions you've led.
Personalise Your Application: Make your application stand out by personalising it. Address the company’s values and culture in your cover letter, and express why you want to work specifically for Virgin Media O2. This shows genuine interest and alignment with their mission.
How to prepare for a job interview at Virgin Media Ltd
✨Showcase Your Strategic Thinking
Prepare to discuss your experience in developing operational strategies and transformation roadmaps. Be ready to articulate how you've successfully led service management or IT transformation plans, as this role requires a strategic mindset.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this position, practice presenting your ideas clearly and confidently. Consider preparing a brief presentation on a relevant topic to showcase your ability to communicate at a senior leadership level.
✨Familiarise Yourself with Relevant Tools
While experience with specific tools like Remedy, BMC (Helix), and Atlassian is advantageous, it's important to show your understanding of ITSM tools and capabilities. Brush up on how these tools can enhance service delivery and be prepared to discuss their impact.
✨Understand the Business Context
Research Virgin Media O2's business model and the external influences affecting the industry. Being able to connect your technical knowledge with commercial acumen will demonstrate your ability to make effective strategic decisions.
