Data Analyst Apprentice (Collections Support) in Birmingham

FIND YOUR FUTURE IN DATA

Our Collections Strategy team are responsible for keeping daily operations running through accurate reporting and clear data insight. Grow your potential as a Data Analyst Apprentice and help make real decisions from day one, earning a starting salary of £24,000 whilst doing it.

Make things happen

As an apprentice, you’ll work at the centre of how we analyse, manage, and understand data linked to customer arrears. You’ll be responsible for turning raw data into insights that guide how and when we reach out to our customers. As you progress through your apprenticeship, we’ll ensure you’re confident working with arrears performance data, spotting unusual trends, and explaining what the data really means so you can exceed in a data driven career at Virgin Media O2.

Day‑to‑day, you could be:

• Producing daily performance and activity reports that keep operations moving
• Investigating shifts in arrears patterns and identifying what’s driving them
• Reviewing customer profiles and behaviours to explain changes or emerging issues

We’re a flexible‑first organisation because we believe people do their best work with choice and clarity. To support meaningful collaboration, we ask everyone to connect in person at least eight days a month. That could mean time in the office, volunteering days, or away days – anywhere collaboration happens.

This apprenticeship gives you the opportunity to become skilled in your role, and combines on‑the‑job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers. The programme is fully funded by us, and we’ll support you from day one, ensuring you complete your apprenticeship with a nationally recognised qualification.

Who we are

The UK’s fastest broadband network. The nation’s best‑loved mobile brand. And, one of the UK’s biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

The must haves

To be eligible, you’ll need at least five GCSEs at Level 4–9 (or equivalent).

The other stuff we are looking for

We’re looking for motivated candidates who are passionate about technology and keen to help us evolve in this space. Experience with tools like SQL or Excel is a bonus but not required – what matters most is your passion to learn, attention to detail, and ability to work within a team.

What’s in it for you

You’ll be making a huge impact from day one. Not only will you be supported towards your Level 4 Data Analyst Apprenticeship, but you’ll grow your technical and problem‑solving skills quickly through continued shadowing of expert team members. Join us on a starting salary of £24,000, with final landing salaries starting from £27,000 upon successful completion. Plus, you can enjoy our amazing benefits, including:

• A minimum of 23 days holiday, plus your birthday off!
• Flexible benefits package including 10% matched pension contribution, holiday buying and selling, and discounts on shopping, travel and more
• Private Bupa healthcare
• …and plenty more to support you inside and outside of work!

Next steps

If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include an online test, a telephone interview, a coaching call and an assessment centre. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.