At a Glance
- Tasks: Transform raw data into insights that drive customer engagement and operational efficiency.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Starting salary of £24,000, 23 days holiday, private healthcare, and flexible benefits.
- Other info: Enjoy a supportive learning environment with career growth opportunities.
- Why this job: Make an impact from day one while gaining a nationally recognised qualification.
- Qualifications: Five GCSEs at Level 4–9; passion for technology and teamwork is key.
The predicted salary is between 800 - 1000 £ per month.
FIND YOUR FUTURE IN DATA
Our Collections Strategy team are responsible for keeping daily operations running through accurate reporting and clear data insight. Grow your potential as a Data Analyst Apprentice and help make real decisions from day one, earning a starting salary of £24,000 whilst doing it.
Make things happen
As an apprentice, you’ll work at the centre of how we analyse, manage, and understand data linked to customer arrears. You’ll be responsible for turning raw data into insights that guide how and when we reach out to our customers. As you progress through your apprenticeship, we’ll ensure you’re confident working with arrears performance data, spotting unusual trends, and explaining what the data really means so you can exceed in a data driven career at Virgin Media O2.
Day‑to‑day, you could be:
- Producing daily performance and activity reports that keep operations moving
- Investigating shifts in arrears patterns and identifying what’s driving them
- Reviewing customer profiles and behaviours to explain changes or emerging issues
We’re a flexible‑first organisation because we believe people do their best work with choice and clarity. To support meaningful collaboration, we ask everyone to connect in person at least eight days a month. That could mean time in the office, volunteering days, or away days – anywhere collaboration happens.
This apprenticeship gives you the opportunity to become skilled in your role, and combines on‑the‑job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers. The programme is fully funded by us, and we’ll support you from day one, ensuring you complete your apprenticeship with a nationally recognised qualification.
Who we are
The UK’s fastest broadband network. The nation’s best‑loved mobile brand. And, one of the UK’s biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.
The must haves
To be eligible, you’ll need at least five GCSEs at Level 4–9 (or equivalent).
The other stuff we are looking for
We’re looking for motivated candidates who are passionate about technology and keen to help us evolve in this space. Experience with tools like SQL or Excel is a bonus but not required – what matters most is your passion to learn, attention to detail, and ability to work within a team.
What’s in it for you
You’ll be making a huge impact from day one. Not only will you be supported towards your Level 4 Data Analyst Apprenticeship, but you’ll grow your technical and problem‑solving skills quickly through continued shadowing of expert team members. Join us on a starting salary of £24,000, with final landing salaries starting from £27,000 upon successful completion. Plus, you can enjoy our amazing benefits, including:
- A minimum of 23 days holiday, plus your birthday off!
- Flexible benefits package including 10% matched pension contribution, holiday buying and selling, and discounts on shopping, travel and more
- Private Bupa healthcare
- …and plenty more to support you inside and outside of work!
Next steps
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include an online test, a telephone interview, a coaching call and an assessment centre. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Data Analyst Apprentice (Collections Support) in Birmingham employer: Virgin Media Ltd
At Virgin Media O2, we pride ourselves on being a flexible-first organisation that champions collaboration and personal growth. As a Data Analyst Apprentice, you'll not only receive a competitive starting salary of £24,000 but also benefit from a fully funded apprenticeship programme that combines hands-on experience with academic learning, ensuring you develop essential skills in a supportive environment. With a minimum of 23 days holiday, private healthcare, and a vibrant work culture, we are committed to making your career journey both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst Apprentice (Collections Support) in Birmingham
✨Get Involved in Data Science Communities
Dive into online forums like Kaggle or GitHub where data science enthusiasts hang out. Participating in competitions or contributing to open-source projects can really make you stand out and show off your skills!
✨Tap Into University Resources
Your uni career services are gold mines for apprenticeships! Attend any workshops or career fairs they host; you might just bump into employers looking to scout fresh talent for programmes like the one at Virgin Media Ltd.
✨Work on Real-World Data Projects
Create your own data science projects or collaborate with classmates on interesting datasets. This not only sharpens your skills but also gives you something to showcase during interviews, setting you apart from the competition.
✨Show Off Your Passion
Don’t just rely on formal applications! Write blog posts about your data science journey or share insights on social media. This can catch the eye of Virgin Media Ltd and show them you’re genuinely passionate about the field.
We think you need these skills to ace Data Analyst Apprentice (Collections Support) in Birmingham
Some tips for your application 🫡
Show Off Your Relevant Skills:For a data science apprenticeship, make sure to highlight your skills in statistics, programming (especially Python or R), and data visualisation tools. Mention any relevant projects or coursework where you've applied these skills, even if it’s just in a school setting!
Tailor Your Motivation:In your cover letter, focus on why you want to dive into data science specifically. Share how this apprenticeship aligns with your career goals and learning aspirations. Remember, this is about showing us at Virgin Media Ltd that you're eager to learn and grow in the data field!
Portfolio Power!:Even if it's an apprenticeship, having a small portfolio of your data projects can set you apart. Include any analyses, visualisations, or data science-related tasks you’ve completed, whether on your own or as part of your studies. This shows that you've got hands-on experience, which is super appealing.
Keep It Relevant and Concise:Your CV should be focused and relevant – keep it to one page if possible! Tailor it for the data science role by including specific coursework, skills, and any experience with data handling. If you’ve done any data-related activities in clubs or competitions, throw those in too—every bit counts!
How to prepare for a job interview at Virgin Media Ltd
✨Brush Up on the Basics
Before your interview with Virgin Media Ltd, we need to nail down the fundamentals of statistics and machine learning. As an apprenticeship candidate, they’ll be keen on your understanding of key concepts—so make sure you can talk about linear regression, classification, and maybe even some hands-on work with tools like Python or R.
✨Showcase Your Projects
Bring any portfolios or projects you've worked on that highlight your data analysis skills. Even if they're for school or personal projects, being able to demonstrate how you approached a problem, analysed data, and derived insights will give you a leg up. Don't just talk about the data—show them what you've done with it!
✨Get Comfortable with Technical Questions
Expect some technical questions that test your problem-solving skills! You might be asked to explain how you would approach a specific dataset or solve a classic data challenge. Practise explaining your thought processes clearly, as this will showcase your analytical abilities as well as your ability to communicate complex ideas.
✨Emphasise Your Willingness to Learn
As an apprentice, your eagerness to learn is your biggest asset. Be prepared to discuss what you're looking to gain from the apprenticeship at Virgin Media Ltd. Whether it's mastering new programming tools or applying theoretical knowledge to real-life problems, let them know you're all about growing your skills and contributing to the team!
