At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences daily.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic reward package with flexible benefits for you and your loved ones.
- Other info: We support your application journey with adjustments as needed.
- Why this job: Be part of a diverse team that values inclusion and empowers you to be your authentic self.
- Qualifications: Experience in fast-paced environments and team leadership is essential.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you. So, create a tailored job alert and we'll let you know as soon as your dream role's ready for you.
Assistant Store Leader Northampton employer: Virgin Media Ltd
At Virgin Media O2, we pride ourselves on being an inclusive and empowering employer, where your growth and well-being are at the forefront of our culture. As an Assistant Store Leader in Northampton, you will not only lead a dynamic team but also enjoy a comprehensive benefits package designed to support you and your loved ones, ensuring a fulfilling work-life balance. Join us in creating exceptional customer experiences while thriving in a fast-paced environment that champions diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Leader Northampton
✨Tip Number 1
Familiarise yourself with Virgin Media O2's core values and customer-centric approach. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs and share examples of how you've put customers at the heart of your previous roles.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully led and developed teams in fast-paced environments. Be ready to discuss your coaching style and how you motivate team members to achieve their best.
✨Tip Number 3
Showcase your adaptability by discussing instances where you've successfully navigated change in a work environment. This could include adapting to new processes or technologies, which is crucial for a role that requires flexibility in a dynamic setting.
✨Tip Number 4
Prepare to discuss your experience with performance management and achieving targets. Use metrics or specific outcomes to illustrate how you've driven success in your previous roles, as this will resonate well with the expectations for the Assistant Store Leader position.
We think you need these skills to ace Assistant Store Leader Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in leading and developing teams. Emphasise any roles where you worked in fast-paced environments and mention specific achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter:In your cover letter, express your passion for retail and customer service. Share examples of how you've motivated teams and improved customer experiences, aligning your values with those of Virgin Media O2.
Showcase Communication Skills:During the application process, highlight your strong communication and listening skills. Provide examples of how you've effectively communicated with team members and customers in previous roles.
Prepare for Interviews:If selected for an interview, be ready to discuss your experience with performance management and compliance requirements. Prepare to share specific instances where you've adapted to business needs and driven success within a team.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Leadership Skills
As an Assistant Store Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and motivational techniques.
✨Emphasise Customer-Centric Thinking
Since the role revolves around putting customers at the heart of everything, be ready to discuss how you've prioritised customer experiences in previous roles. Share specific instances where your actions led to improved customer satisfaction.
✨Demonstrate Adaptability
The retail environment can be fast-paced and ever-changing. Highlight your ability to adapt to new situations and challenges. Think of examples where you successfully navigated changes in processes or team dynamics.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on key compliance requirements related to health and safety, cash management, and stock management. Be prepared to discuss how you've adhered to these standards in your previous positions.
