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- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media and O2, serving over 46 million customers with top-notch connectivity.
- Benefits: Enjoy a starting salary of £29,000, private medical cover, and a 4-day work week.
- Why this job: Make a real difference while enjoying variety and freedom in your daily tasks.
- Qualifications: Must have a UK manual driving licence and live in specified postcodes.
- Other info: No experience needed; full training and mentorship provided.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes:
OX1, OX2, OX3, OX4, OX5, OX7, OX9, OX10, OX11, OX12, OX13, OX14, OX15, OX16, OX17, OX18, OX26, OX27, OX28, OX29, OX25, OX39, OX44, SN7, HP18, RG17
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
#J-18808-Ljbffr
21812 Field Technician - Oxford employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 21812 Field Technician - Oxford
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Being able to demonstrate your knowledge of the local area during your interview can show that you're genuinely interested in the role and understand the importance of being based in the right location.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not directly related to technical roles. The ability to connect with customers and provide exceptional service is key in this position, so be ready to share examples of how you've gone above and beyond for clients in the past.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific instances where you've successfully resolved issues, especially in high-pressure situations. This will help you stand out as someone who can handle the diverse challenges of a Field Technician.
✨Tip Number 4
Show enthusiasm for the training and mentorship opportunities offered. Expressing your eagerness to learn and grow within the company can make a positive impression on recruiters, as they value candidates who are committed to their professional development.
We think you need these skills to ace 21812 Field Technician - Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Technician role. Emphasise any customer service experience, problem-solving abilities, and technical skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to adapt to different situations. Mention your willingness to learn and how you can contribute to the team at Virgin Media and O2.
Highlight Your Location: Since the job requires you to live in specific postcodes, clearly state your postcode in your application. This shows you meet one of the essential criteria right from the start.
Prepare for the Video Assessment: Familiarise yourself with common video interview questions and practice your responses. Be ready to discuss your problem-solving mindset and how you handle customer interactions, as these are key aspects of the role.
How to prepare for a job interview at Virgin Media Ltd
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Field Technician. Understand the importance of customer service and technical skills, as well as the variety of tasks you might encounter daily.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. Highlight your ability to think on your feet and adapt to different situations, which is crucial for this role.
✨Demonstrate Your People Skills
Since you'll be the friendly face of the brand, practice how you would engage with customers. Show that you can communicate effectively and leave customers satisfied.
✨Be Ready for Practical Questions
Expect questions that assess your technical knowledge and ability to work outdoors in various conditions. Be honest about your experience and express your eagerness to learn during training.