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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services for customers.
- Company: Join Virgin Media and O2, leaders in connectivity.
- Benefits: Earn up to £36,200 with bonuses, plus private medical cover and 25 days off.
- Why this job: Enjoy a dynamic role with a 4-day work week and great career growth.
- Qualifications: Must have a UK driving licence and live in specified postcodes.
- Other info: Receive full training and support in a friendly team environment.
The predicted salary is between 29000 - 36200 £ per year.
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: SO14, SO15, SO16, SO17, SO18, SO19, SO22, SO23, SO30, SO40, SO50, SO31, SO51, SO53, SO32, SP1, SP2, SP4, SP5, SP10, SP11, SO20, SO51, SO19, SO52
What you’ll do
- Install and maintain broadband, TV, and phone services to customers\\\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? See a day in the life of our Field Service Engineer.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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17921 Field Technician - Southampton and Andover employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17921 Field Technician - Southampton and Andover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your skills match the job description. Focus on your problem-solving mindset and customer service passion – these are key for the Field Technician role!
✨Tip Number 3
Dress the part! Even though it’s a field job, showing up looking smart and professional can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a nice touch that not everyone does!
We think you need these skills to ace 17921 Field Technician - Southampton and Andover
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers and solving problems. A little personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Field Technician role. Highlight any relevant experience, especially in customer service or technical roles. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application and get the ball rolling. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Make sure you understand the role of a Field Technician inside out. Familiarise yourself with broadband, TV, and phone services, as well as common technical issues. This will help you answer questions confidently and show your passion for helping customers.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about times when you resolved issues quickly or went above and beyond for a customer. This will demonstrate your problem-solving mindset and ability to adapt to any situation.
✨Be Ready for Practical Questions
Expect questions that assess your ability to work independently and manage your time effectively. You might be asked how you would handle a specific scenario on the job, so think through your approach and be ready to discuss it.
✨Emphasise Your Team Spirit
While the role requires independence, it's also important to highlight your ability to work within a team. Share experiences where you collaborated with others to achieve a goal or supported a colleague, showing that you value teamwork and can rely on support when needed.