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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, a leader in connectivity.
- Benefits: Earn up to £36,200, enjoy private medical cover, and 25 days annual leave.
- Why this job: Make a real difference by connecting people with what matters most.
- Qualifications: UK driving licence, confidence outdoors, and a problem-solving mindset.
- Other info: Work just 4 days a week with excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
Overview
Location: London
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 22-Oct-2025
You must live in one of the following postcodes:
N2, N3, N10, N11, N12, N14, N20, EN4, EN5, NW2, NW4, NW7, NW9, W6, W12, W14, SW6, HA8, NW6, NW10, NW11, HA7, W13
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Qualifications
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What\’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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17117 Field Technician - Central London NW employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17117 Field Technician - Central London NW
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you connect your skills and experiences to their mission during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Think of examples from your past that showcase your ability to adapt and help others.
✨Tip Number 3
Show your personality! Remember, they’re looking for a friendly face. Be yourself during the interview and let your passion for helping customers shine through.
✨Tip Number 4
Apply through our website! It’s quick and easy, and you’ll get updates on your application status. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace 17117 Field Technician - Central London NW
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Field Technician role. Highlight any relevant skills or experiences that show you can connect with customers and solve problems, as this is key to what we do at StudySmarter.
Show Your Personality: We love a friendly face! Don’t be afraid to let your personality shine through in your written application. Share a bit about yourself and why you’re passionate about helping customers – it’ll make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your skills and enthusiasm without having to sift through unnecessary fluff!
Apply Through Our Website: Remember to apply through our website for the best chance of success! It’s quick and easy, and you’ll be one step closer to joining our awesome team at StudySmarter.
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Field Technician. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves meeting customers daily, highlight your communication skills. Prepare examples of how you've helped others in the past, especially in tricky situations. A friendly attitude goes a long way!
✨Be Ready for Problem-Solving
Think of scenarios where you had to troubleshoot or solve a problem. The interviewers will likely ask about your approach to challenges, so having a few stories ready will demonstrate your problem-solving mindset.
✨Dress for Success
Even though this is a field job, make sure to dress smartly for the interview. It shows respect for the interviewers and the company. Plus, it sets a positive tone for the conversation!
