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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while resolving technical issues.
- Company: Join Virgin Media and O2, serving over 46 million customers with top-notch connectivity.
- Benefits: Enjoy a starting salary of £31,500, private medical cover, and a 4-day working week.
- Why this job: Experience diverse daily tasks, make a real difference, and enjoy job progression in a supportive environment.
- Qualifications: Must have a UK manual driving licence and live in specified London postcodes; no experience needed.
- Other info: Receive full training and mentorship to help you succeed in your role.
The predicted salary is between 31500 - 38700 £ per year.
Overview
Location
London
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
02-Sep-2025
For this position, you must live in one of the following postcodes:
E1, E10, E11, E12, E13, E14, E15, E16, E2, E20, E3, E6, E7, E17, E18, E4, E5
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Requirements
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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17041 Field Technician - Central London_NL CENNE employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17041 Field Technician - Central London_NL CENNE
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Being able to demonstrate your knowledge of the area and its communities during your interview can show your commitment and readiness for the role.
✨Tip Number 2
Highlight any previous experience you have with customer service or technical troubleshooting, even if it's informal. This will help you stand out as someone who is already comfortable in a role that requires problem-solving and customer interaction.
✨Tip Number 3
Prepare to discuss your adaptability and how you've handled unexpected situations in the past. The role involves working outdoors and dealing with various challenges, so showcasing your ability to stay composed under pressure will be beneficial.
✨Tip Number 4
Research Virgin Media and O2's services and values. Understanding their mission and how they connect with customers will allow you to align your answers with their goals during the interview, making you a more appealing candidate.
We think you need these skills to ace 17041 Field Technician - Central London_NL CENNE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Technician role. Emphasise any customer service experience, problem-solving abilities, and technical skills, even if they are from different fields.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your adaptability in various situations. Mention your willingness to learn and how you can contribute to the team, especially in a dynamic environment like this one.
Highlight Location Requirements: Since the job requires living in specific postcodes, make sure to mention your current postcode in your application. This shows that you meet one of the essential requirements right from the start.
Prepare for Video Assessment: If your application progresses, you'll need to complete a video assessment. Practice answering common interview questions related to customer service and technical troubleshooting. Be clear and concise in your responses to demonstrate your communication skills.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Problem-Solving Skills
Since the role involves troubleshooting and resolving technical issues, be prepared to discuss examples of how you've successfully solved problems in the past. Highlight your methodical approach and any relevant experiences that demonstrate your ability to think on your feet.
✨Demonstrate Customer Service Passion
This position is all about connecting with customers and ensuring their satisfaction. Share stories that showcase your commitment to providing exceptional service and how you’ve gone above and beyond to help others.
✨Be Ready for Practical Scenarios
Expect to face practical scenarios during the interview that mimic real-life situations you might encounter as a Field Technician. Practice articulating your thought process and solutions clearly, as this will show your adaptability and readiness for the role.
✨Know the Company and Its Values
Research Virgin Media and O2, understanding their mission and values. Be ready to explain why you want to work for them specifically and how your personal values align with theirs. This shows genuine interest and helps you stand out as a candidate.
