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- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn up to £36,200 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Full training provided with a dedicated mentor for ongoing support.
- Why this job: Enjoy outdoor work, meet new people, and make a real difference every day.
- Qualifications: UK manual driving licence and confidence working outdoors; no experience needed.
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: OL1, OL2, OL4, OL5, OL6, OL7, OL8, OL9, OL10, OL11, OL12, OL15, OL16, BL0, BL1, BL2, BL3, BL4, BL5, BL6, BL7, BL8, BL9, SK14, SK15, SK16, M24, M25, M26, M28, M29, M34, M38, M43, M45, M46.
You may think that a Field Service Engineer sounds technical, and in part, it is — but this role is also about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day, with the chance to make a real difference. No two days are the same, from installing broadband in a customer’s home to troubleshooting and helping them get back online. You’ll enjoy outdoor work and clear progression, and you’ll work 4 days out of 7 each week.
No experience? No problem. We’ll provide full training and onboarding, with a dedicated mentor offering ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied.
- Work independently with a supportive team ready to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – after training you’ll work 37.5 hours across 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match. We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know — we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
14244 Field Technician - East Lancs employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
We think you need these skills to ace 14244 Field Technician - East Lancs
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any problem-solving situations you've faced or customer service successes that align with what we’re looking for in a Field Technician.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon unless it’s relevant, and make sure your points are easy to understand — we want to see your qualifications without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Field Technician. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role is all about resolving technical issues and helping customers, so demonstrating your problem-solving mindset will be key.
✨Be Personable
Since this job involves meeting new people every day, practice your communication skills. Think about how you can connect with customers and make their experience enjoyable. A friendly attitude goes a long way!
✨Dress for Success
Even though the job is outdoors, make sure to dress smartly for the interview. It shows respect for the opportunity and gives a good first impression. Plus, it’s a chance to showcase your organised approach!