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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, a leader in connectivity with a vibrant culture.
- Benefits: Starting salary of £31,500, private medical cover, and 25 days annual leave.
- Other info: Enjoy a 4-day working week with excellent career progression opportunities.
- Why this job: Make a real difference by connecting people and enjoying a dynamic work environment.
- Qualifications: UK manual driving licence and a passion for helping customers.
The predicted salary is between 31500 - 38700 £ per year.
For this position, you must live in one of the following postcodes: NW1, NW3, NW5, NW6, NW8, W1T, WC1, WC2, NW2, NW10, NW11, SW1, SW3, SW5, SW7, SW10, W2, W8, W10, W11, NW10, SW6, W12, W14.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today. Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you. So, create a tailored job alert and we’ll let you know as soon as your dream role's ready for you.
14215 Field Technician - Central London NL, Kensington and Chelsea employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14215 Field Technician - Central London NL, Kensington and Chelsea
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers with tech issues, think of examples from your past where you've successfully resolved problems. Be ready to share these during your interview!
✨Tip Number 3
Show off your people skills! As a Field Service Engineer, you'll be meeting new customers every day. Be prepared to discuss how you’ve provided excellent service in the past and how you can make a difference in their lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application seen. Plus, it shows you’re serious about joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace 14215 Field Technician - Central London NL, Kensington and Chelsea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Field Technician role. Highlight any relevant skills or experiences that show you can connect with customers and solve problems effectively.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. This role is all about connecting with people, so a friendly tone can go a long way.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll find all the details you need about the role right there.
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the technical aspects of installing and maintaining broadband, TV, and phone services. Brush up on common troubleshooting techniques, as you'll want to impress with your problem-solving mindset.
✨Show Your People Skills
Since this role is all about connecting with customers, be ready to demonstrate your communication skills. Think of examples where you've provided exceptional service or resolved issues for others. A friendly attitude goes a long way!
✨Be Ready for Anything
This job involves working outdoors in various conditions, so show that you're adaptable. Prepare to discuss how you handle unexpected situations or challenges. Highlight any experiences where you've had to think on your feet.
✨Ask Smart Questions
At the end of the interview, have a few questions ready. Inquire about the training process, the team you'll be working with, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.