At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, connecting over 46 million customers with top-notch services.
- Benefits: Enjoy a starting salary of £29,000, private medical cover, and a 4-day work week.
- Other info: Receive full training and mentorship to help you succeed in your role.
- Why this job: Experience variety daily, make a real difference, and enjoy job progression in a supportive environment.
- Qualifications: Must have a UK manual driving licence and live in specified postcodes; no experience needed.
The predicted salary is between 24000 - 36000 € per year.
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Location
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
14-Aug-2025
For this position, you must live in one of the following postcodes:
IP1, IP2, IP3, IP4, CO1, CO2, CO3, CO4, CO5, CO6, IP11, CM7, CM77, CM8, CM9, CO7, CO8, CO9, C011, CO12, CO13, CO14, CO15, CO16
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.
So, create a tailored job alert and we\'ll let you know as soon as your dream role\'s ready for you.
#J-18808-Ljbffr13819 Field Technician - Ipswich employer: Virgin Media Ltd
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a dynamic work environment where no two days are the same. Our Field Technicians enjoy a unique blend of independence and support, with comprehensive training and mentorship to ensure personal and professional growth. With competitive salaries, generous leave policies, and a commitment to employee well-being, we empower our team to connect people with what matters most in their lives.
StudySmarter Expert Advice🤫
We think this is how you could land 13819 Field Technician - Ipswich
✨Tip Number 1
Familiarise yourself with the local area and the specific postcodes mentioned in the job description. Being knowledgeable about the locations you’ll be working in can help you stand out during interviews, as it shows your commitment and readiness to engage with the community.
✨Tip Number 2
Highlight any previous experience you have with customer service or technical troubleshooting, even if it's informal. This role is all about connecting with customers and solving their issues, so demonstrating your ability to handle such situations will be beneficial.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved issues, as this will show that you possess the mindset they are looking for in a Field Technician.
✨Tip Number 4
Since the role involves working outdoors and at heights, consider mentioning any relevant experiences or training you have in these areas. This will demonstrate your confidence and readiness to take on the physical aspects of the job.
We think you need these skills to ace 13819 Field Technician - Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the Field Technician role. Emphasise any customer service experience, problem-solving abilities, and technical skills you possess.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping customers and your ability to adapt to different situations. Mention your willingness to learn and how you can contribute to the team.
Highlight Relevant Qualifications:Clearly state your UK manual driving licence and any other qualifications that meet the job requirements. If you have experience working outdoors or at heights, be sure to include that as well.
Prepare for the Video Assessment:Since there’s a video assessment involved, practice answering common interview questions related to customer service and technical troubleshooting. Ensure you present yourself professionally and confidently.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Problem-Solving Skills
As a Field Technician, you'll need to demonstrate your ability to troubleshoot and resolve issues. Prepare examples from your past experiences where you successfully solved a problem, especially in a customer service context.
✨Emphasise Your Customer Service Mindset
This role is all about connecting with customers and providing exceptional service. Be ready to discuss how you prioritise customer satisfaction and share any relevant experiences that highlight your friendly and approachable nature.
✨Demonstrate Adaptability
Since no two days are the same in this job, it's crucial to show that you can adapt to changing situations. Think of instances where you've had to adjust your approach on the fly and be prepared to share those stories.
✨Know the Company and Its Values
Research Virgin Media and O2 to understand their mission and values. Being able to articulate why you want to work for them and how you align with their goals will set you apart from other candidates.
