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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, connecting over 46 million customers.
- Benefits: Starting salary of £31,500, private medical cover, and a 4-day work week.
- Why this job: Make a real difference while enjoying variety and freedom in your work.
- Qualifications: UK manual driving licence and confidence working outdoors.
- Other info: Full training provided with a dedicated mentor for support.
The predicted salary is between 31500 - 38700 £ per year.
Location
London
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
22-Oct-2025
For this position, you must live in one of the following postcodes: UB3, TW4, W3, UB8, UB2, UB9, TW5, TW3, W4, UB4, TW7, UB7, TW8, UB10, HA4, HA5, HA6, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20, GU25, SL0, SL1, SL2, SL3, SL4, SL6, W12, TW9, SL9, SL5, GU19, GU20, W5, W13, W7, UB6, UB5, UB1
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What\’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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13816 Field Technician - West London employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13816 Field Technician - West London
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you connect your skills and experiences to their mission during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Think of examples from your past that showcase your skills and adaptability.
✨Tip Number 3
Show your personality! Remember, they’re looking for someone who can connect with customers. Be friendly and approachable in your interactions, whether it’s in an interview or a casual chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace 13816 Field Technician - West London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Technician role. We want to see how you can connect with our customers and tackle challenges head-on!
Show Your Personality: Don’t be afraid to let your personality shine through in your written application. We’re looking for friendly faces who can make a difference, so share a bit about yourself and why you’re passionate about helping others.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out. This will help us see your potential right away!
Apply Through Our Website: Remember to apply through our website for the best chance of success! It’s quick and easy, and we’ll be able to review your application faster. Plus, you’ll get to see all the exciting opportunities we have available!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Field Technician. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role is all about resolving issues for customers, so demonstrating your problem-solving mindset will be key to impressing the interviewers.
✨Be Personable
Since you'll be the friendly face of the brand, practice your communication skills. Think about how you can connect with customers and make their day better. A warm, approachable attitude can go a long way in this role.
✨Ask Questions
Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
