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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £38,700, enjoy private medical cover, and a 4-day work week.
- Why this job: Make a real difference by connecting people to what matters most every day.
- Qualifications: UK driving licence, confidence outdoors, and a passion for helping customers.
- Other info: Receive full training and support with excellent career progression opportunities.
The predicted salary is between 31500 - 38700 £ per year.
Overview
Salary: £31,500 – £38,700 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: W3, W4, W5, W7, W13, W14, UB1, UB2, UB4, UB5, UB6, HA0, HA1, HA2, HA3, HA5, HA7, HA9, TW8, TW7, UB3, W12, W6
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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12456 Field Technician - North West London employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12456 Field Technician - North West London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect your own experiences to their mission during the chat.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a friend or in front of the mirror. Focus on how your problem-solving skills and customer service passion can shine in the Field Technician role.
✨Tip Number 3
Show your personality! The role is all about connecting with customers, so let your friendly side come through in the interview. Share stories that highlight your ability to adapt and resolve issues on the spot.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace 12456 Field Technician - North West London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. Mention your problem-solving mindset and any experience you have with customer service – it’ll make you stand out!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on relevant experiences and skills. This helps us quickly see why you’d be a great fit for the Field Technician role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Field Technician. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves meeting customers daily, be prepared to demonstrate your customer service skills. Share examples of how you've helped others in the past, especially in tricky situations. This will highlight your problem-solving mindset and passion for helping customers.
✨Be Ready for Practical Questions
Expect questions that assess your ability to work independently and adapt to different situations. Think of scenarios where you had to troubleshoot an issue or work under pressure, and be ready to discuss how you handled them.
✨Dress for Success
Even though this is a field job, make sure to dress smartly for the interview. A neat appearance shows respect for the interviewers and the company. Plus, it sets a positive tone for the conversation!