At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, a leader in connectivity.
- Benefits: Starting salary of £29,000, private medical cover, and 25 days annual leave.
- Other info: Enjoy a 4-day work week with excellent career progression opportunities.
- Why this job: Make a real difference by connecting people with what matters most.
- Qualifications: UK manual driving licence and confidence working outdoors.
The predicted salary is between 29000 - 36200 € per year.
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: G1,G2,G3,G4,G5,G11,G12,G13,G14,G15,G20,G21,G22,G23,G31,G32,G33,G34,G40,G41,G42,G43,G44,G45,G46,G47,G48,G49,G51,G52,G53,G60,G61,G62,G64,G65,G66,G69,G72,G73,G76,G77,G78,G81,PA14,PA15,PA16,PA17,PA18, PA19
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers\' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What\'s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
12350 Field Technician - Glasgow employer: Virgin Media Ltd
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values innovation and customer connection. As a Field Technician in Glasgow, you'll enjoy a unique 4-day working week, comprehensive training, and a supportive team environment that fosters personal and professional growth. With competitive salaries, generous leave policies, and a commitment to employee well-being, we ensure that every team member feels valued and empowered to make a difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land 12350 Field Technician - Glasgow
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you connect your skills and experiences to their mission during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Think of examples from your past that showcase your skills and adaptability.
✨Tip Number 3
Show your personality! Be friendly and approachable during your interviews. Remember, they’re looking for someone who can connect with customers, so let your enthusiasm shine through.
✨Tip Number 4
Apply through our website! It’s quick and easy, plus you’ll get updates on your application status. Don’t miss out on this opportunity to join a fantastic team in Glasgow!
We think you need these skills to ace 12350 Field Technician - Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Technician role. We want to see how you can connect with our customers and tackle challenges head-on!
Show Your Personality:Don’t be afraid to let your personality shine through in your written application. We’re looking for friendly faces who can engage with customers, so a bit of warmth and enthusiasm goes a long way!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Remember, we’re busy too, and a well-structured application makes it easier for us to see your potential.
Apply Through Our Website:We encourage you to apply directly through our website. It’s quick and easy, plus you’ll get all the latest updates on your application status. Let’s get you started on this exciting journey together!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Field Technician. Understand the basics of broadband, TV, and phone services. Being able to discuss these topics confidently will show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role is all about resolving issues for customers, so demonstrating your problem-solving mindset will be key to impressing the interviewers.
✨Be Personable
Since you'll be the friendly face of the brand, practice your communication skills. Think about how you can connect with customers and make their day better. A warm smile and a positive attitude can go a long way!
✨Ask Questions
Come prepared with questions about the company culture, training process, and what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
