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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and a 4-day work week.
- Why this job: Make a real difference by connecting people and enjoying varied daily tasks.
- Qualifications: UK driving licence, confidence outdoors, and a passion for helping customers.
- Other info: Receive full training and support with excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
Overview
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: CV1, CV2, CV3, CV4, CV5, CV6, CV7, CV8, CV9, CV10, CV11, CV12, CV21, CV22, CV23, CV33, CV34, CV35, CV37
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.
No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers\\\’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? See a day in the life of our Field Service Engineer.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above
The other stuff we are looking for
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What\\\’s in it for you
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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12319 Field Technician - Coventry employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12319 Field Technician - Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect your own experiences to their mission during the chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your problem-solving skills and customer service passion can shine in this role. We want to see your personality come through!
✨Tip Number 3
Show off your adaptability! Since no two days are the same as a Field Technician, share examples of how you've handled unexpected situations in the past. This will demonstrate that you're ready for anything that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you’re keen and ready to take the next step in your career with us at Virgin Media and O2.
We think you need these skills to ace 12319 Field Technician - Coventry
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Technician role. Mention any relevant experience or qualities that make you a great fit for our team!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Virgin Media Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Field Technician does. Familiarise yourself with the tasks mentioned in the job description, like installing broadband and troubleshooting issues. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Problem-Solving Skills
Since this role requires a problem-solving mindset, think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you approached these challenges and what the outcomes were, as this will highlight your ability to adapt and think on your feet.
✨Emphasise Your Customer Service Skills
As a Field Technician, you'll be the friendly face of the brand. Prepare to talk about times when you've provided exceptional customer service. Share specific stories that illustrate your passion for helping others and how you ensure customer satisfaction.
✨Be Ready for Practical Questions
Expect some practical questions during the interview, especially related to working outdoors and at heights. Think about how you would handle different scenarios, and don’t hesitate to ask for clarification if needed. This shows your willingness to engage and learn.
