At a Glance
- Tasks: Serve guests with a warm personality and ensure exceptional dining experiences.
- Company: Join the vibrant team at Virgin Hotels, known for personalised hospitality.
- Benefits: Enjoy birthday leave, extra holiday days, health plans, and discounted stays.
- Other info: Dynamic workplace with opportunities for growth and recognition.
- Why this job: Be part of a fun, inclusive environment where every day is an opportunity to learn.
- Qualifications: Fluent English and a passion for serving others; experience preferred but not essential.
The predicted salary is between 23792 - 29080 £ per year.
Your mission, should you choose to accept it... We are recruiting for a Waiter with a passion for exceptional service and a warm welcome personality! The service is casual, friendly and very natural, making customers feel as if they were in their own homes, never forgetting that our main intention is to excite and remain in guests’ memory as a place of happiness.
As a Waiter you will ensure the efficient service of all beverages, ensuring standards and guest requirements are met at all times. You must possess a fluent level of English and have the ability to converse at all levels with the wish to impress.
Why work with Virgin Hotels:
- A paid day off for your birthday!
- An extra day added to your holiday allowance each year you work with us (up to 33 days)
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Wagestream - access your pay early!
- Generous family friendly policies and allowances
- Discounted Room Rates
- Teammate meals provided
- Employee Assistance Program
- Season Ticket Loan
- Cycle2Work scheme
- Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate.
- Free Code membership for 3 months - up to 50% off of your favourite London restaurants, bars and hotels for you to enjoy in your downtime.
- Guest Experience Stay - it is important to us that you experience Virgin Hotel not just as your place of work but also on the other side as a guest.
- Quarterly & Annual Employee awards
- Learning & Development Opportunities
We will provide you with the platform to show your skills, all you need to do is perform!
Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognise that every team member contributes to the whole hotel's success. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.
The Hotel: Bringing the brand back to where it all began, Virgin Hotel London-Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top-notch amenities, and a prime location in one of London's most vibrant neighbourhoods.
Role Responsibilities: What exactly you will be doing...
- The Waiter must love people and have a passion for serving others and the community.
- Preparation will be key. Prep the restaurant daily, maintain it during the shift and clean it nightly in preparation for the next shift.
- Maintain a clean, hygienic and organised work environment including stocking of supplies, washing and polishing glassware, folding napkins, cleaning menus, sanitising tables, etc.
- Stock the restaurant as necessary in accordance with company guidelines regarding stock requisition.
- Adhere to company standards regarding food and beverage knowledge.
- Orchestrate an extraordinary guest experience through positive guest interaction.
- Be able to guide guests through aspects of our hotel and our city.
- Ensure that guests are of legal drinking age by asking for an appropriate ID.
- Handle a cash bank and adhere to company policies regarding money handling.
- Accurately enter all items into POS system and charge guests accordingly.
- Comply with sanitation standards and notify management of any issues.
- Demonstrate a 5 star service ensuring all steps of service are accomplished during the guests experience.
Background must-have: Current right to work in the UK.
Preferred: 1-2 years' experience in a full-service restaurant or lounge.
We believe that our team should be reflective of the world. We welcome all, regardless of race ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs, or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.
Waiter/Waitress employer: Virgin Hotels
At Virgin Hotels Edinburgh, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. With competitive salaries, generous benefits like paid volunteer leave and birthday days off, and a strong focus on training and development, we ensure that our Room Attendants not only contribute to memorable guest experiences but also grow personally and professionally. Located in the heart of Edinburgh, you'll enjoy a unique blend of historic charm and modern luxury while being part of a fun-loving team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin Hotels
Don't be shy about reaching out to Virgin Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
