At a Glance
- Tasks: Lead a dynamic front-of-house team to deliver exceptional guest experiences.
- Company: Join Virgin Hotels, known for personalised hospitality and vibrant culture.
- Benefits: Competitive salary, birthday off, discounts, and learning opportunities.
- Other info: Inclusive workplace celebrating diversity with excellent career growth potential.
- Why this job: Be part of a fun team creating memorable experiences in a lively environment.
- Qualifications: 1-2 years of F&B management experience and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking an experienced, driven, and service-focused Floor Manager to support the leadership of our dynamic front-of-house operation and help deliver an outstanding guest experience in a fast-paced, high-end environment.
Who we are
We love what we do and what we do is important!
We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates.
Everyone should go home feeling better because they learned something new or had fun working that day.
Therefore, we hire unique individuals who work together to create amazing experiences for our guests.
We recognize that every member of the team contributes to the success of the whole organisation.
No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
The Hotel
Bringing the brand back to where it all began, Virgin Hotel London‑Shoreditch brings personalized hospitality to Shoreditch.
Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top‑notch amenities, and a prime location in one of London's most vibrant neighbourhoods.
Located at 45 Curtain Road the property will see a phased transformation of the 120‑bedrooms and 14 Suites, as well as the hotel’s street‑level lobby lounge and café.
Guests further benefit from access to the rooftop bar, swimming pool, gym, and treatment rooms.
As our
Floor Manager , you will be supporting the Restaurant Manager in guiding the floor team and running a smooth operation.
- Lead by example: Support the floor team, ensuring every guest receives a warm welcome and exceptional service
- Support the team: Make sure your team is familiar with service procedures, updated employee manuals, and provide necessary training.
Your effort will ensure the reception team can confidently deal with guest queries and daily duties
- Operational excellence & communication: maintain effective communication between the team and senior management so that everything is excellently executed.
- Assist and support training and development of all employees.
- Deal effectively with customer complaints
- Background must‑haves
- Current, legal and unrestricted ability to work in the UK.
- High school equivalent or education required.
- Minimum 1-2 years of previous F&B/Restaurant management experience.
- Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone.
- Proficient in MS Outlook, Word, Excel and Power Point.
Package & Benefits
- Competitive salary, based on experience
- Additional day off for your birthday
- Workplace Pension Scheme
- Enhanced Family Friendly Policies
- Teammate discount on Food & Beverage
- Discounted Room Rates
- Employee Assistance Program
- Learning & Development opportunities
- Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!
*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*
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Floor Manager employer: Virgin Hotels
At Virgin Hotels Edinburgh, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. With competitive salaries, generous benefits like paid volunteer leave and birthday days off, and a strong focus on training and development, we ensure that our Room Attendants not only contribute to memorable guest experiences but also grow personally and professionally. Located in the heart of Edinburgh, you'll enjoy a unique blend of historic charm and modern luxury while being part of a fun-loving team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin Hotels
Don't be shy about reaching out to Virgin Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
