Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organisation. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
The Hotel:
Bringing the brand back to where it all began, Virgin Hotel London-Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top-notch amenities, and a prime location in one of London's most vibrant neighbourhoods.
Located at 45 Curtain Road the property will see a phased transformation of the 120-bedrooms and 14 Suites, as well as the hotel’s street-level lobby lounge and café. Guests further benefit from access to the rooftop bar, swimming pool, Marlin’s Mediterranean restaurant, gym, and treatment rooms that form a sophisticated private members’ club sanctuary run by Blue Marlin Ibiza.
Your Mission:
Should you decide to accept it…
Under the general guidance of the F&B Manager and General Manager, this role leads the F&B outlets with energy, motivation, and commitment to deliver outstanding, experience-led service and excellent financial results. Responsible for supervising staff, ensuring adherence to standards, and optimizing operations. The role involves active engagement from opening to closing procedures, focusing on exceptional guest experiences and financial performance. All roles within the outlets report to this position.
Role Responsibilities:
What exactly you will be doing…
- Bring the Virgin Hotels food & beverage vision to life, focusing on overall customer experience.
- Collaborate with hotel and off-property teams to deliver a Virgin-branded experience with world-class food, drinks, and superb service.
- Ensure the opening, preparation, service, and closing standards of bars, kitchens, and restaurants meet hotel standards and policies.
- Manage and deliver all company KPIs and incentives through effective communication, coaching, and support.
- Foster excellent working relationships, leading, mentoring, and developing team members throughout the hotel.
- Handle complexities in budgeting, scheduling, and training standards.
- Demonstrate creativity and innovation, thinking outside the box to approach all issues with fresh solutions.
- Maintain high organization, anticipating needs, and over-delivering wherever possible.
- Focus on revenue growth opportunities that enhance guests' dining and bar experiences.
- Ensure adequate resources and systems are in place for efficient outlet operations.
- Manage all projects, R&D, and development activities, and support the F&B Manager in creating appropriate budgets.
- Establish clear service objectives with the supervisory team, setting measurable and relevant goals.
- Proactively analyze service and financial developments, driving business performance and identifying operational issues to remedy.
- Take ownership of financial and operational issues, working towards lasting quality solutions.
- Promote a culture of guest ownership in all F&B areas.
- Attend briefings and departmental meetings, contributing and cascading information to teammates.
- Collaborate with the Events, Reservations, and Marketing teams for optimal F&B operations.
- Strive for the perfect dining experience with your managers and team, ensuring a well-trained, engaged, motivated, and high-performing team in your outlets.
- Actively seek guest feedback during service, taking ownership of any issues raised.
- Achieve payroll targets, F&B margins, and profit and loss targets through effective planning and proactive management control systems.
Background must-haves:
- Current, legal and unrestricted ability to work in the UK.
- High school equivalent or education required.
- Minimum 1-2 years of previous F&B/Restaurant management experience.
- Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone.
- Proficient in MS Outlook, Word, Excel and PowerPoint.
Package & Benefits:
- Competitive salary, based on experience
- 28 days paid holiday per year, inclusive of public holidays with an additional day for each years’ service up to 33 days
- Additional day off for your birthday
- Workplace Pension Scheme
- Enhanced Family Friendly Policies
- Teammate discount on Food & Beverage
- Discounted Room Rates
- Employee Assistance Program
- Learning & Development opportunities
- Access to Virgin Family, which contains various Virgin group discounts and treats!
- Joining a great team & being part of Virgin Hotels worldwide!
*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*
Bar Manager employer: Virgin Hotels London-Shoreditch
At Virgin Hotels London-Shoreditch, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our Chef de Partie role not only offers a stable schedule but also provides ample opportunities for personal and professional growth within a dynamic kitchen environment, where creativity and passion for fresh, local cuisine are celebrated. Join us to be part of a team that values your contributions and is dedicated to crafting memorable experiences for our guests.
Contact Details:
Virgin Hotels London-Shoreditch Recruitment Team
