At a Glance
- Tasks: Welcome guests, assist with luggage, and create memorable experiences.
- Company: Join the vibrant team at Virgin Hotels Edinburgh.
- Benefits: Competitive salary, 28 days holiday, discounts, and gym access.
- Other info: Flexible shifts, inclusive culture, and lots of fun team events.
- Why this job: Be the first smile guests see and make their stay unforgettable.
- Qualifications: Outgoing personality, strong teamwork, and great communication skills.
The predicted salary is between 20790 - 25410 £ per year.
Your mission
Should you decide to accept it…
As Door & Luggage Attendant, you’ll be one of the first points of contact for our guests, helping to shape their experience from the moment they arrive.
Whether assisting with luggage, offering local recommendations, or simply chatting with guests, you’ll bring warmth, efficiency, and attention to detail to every interaction.
With strong knowledge of our hotel, services, and the surrounding area, you’ll create memorable moments through thoughtful touches and personalised support—ensuring each guest feels genuinely welcomed and well looked after throughout their stay.
The Details
What exactly you will be doing
- Giving every guest a warm, personalised welcome and being on hand to support them throughout their stay.
- Helping with luggage in a way that feels smooth, friendly and handled with care.
- Delivering items to rooms promptly and professionally (a smile included!).
- Offering valet parking support and ensuring guests enjoy a seamless arrival and departure.
- Building great knowledge of our hotel—its rooms, facilities, amenities, menus and daily happenings—so you can confidently guide and assist guests.
- Sharing recommendations on local attractions, events, dining and transport options.
- Using your initiative and creativity to create memorable, thoughtful touches.
- Communicating clearly and professionally with guests and teammates, always keeping our brand tone of voice in mind.
- Keeping our spaces tidy, welcoming and guest-ready at all times.
- Working both independently and as part of a supportive, upbeat team.
What qualities are we looking for?
- Outgoing and friendly personality
- Strong work ethic and teamwork mindset
- Great communication and customer service skills
- Previous serving experience is a plus, but not required
Must-haves
- Current, legal and unrestricted ability to work in the United Kingdom
- Ability to work on-site at Virgin Hotels Edinburgh for every shift
- Flexibility to work different shifts, including on weekends and holidays
Who we are
We love what we do and what we do is important!
We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.
Everyone should go home feeling better because they learned something new or had fun working that day.
Therefore, we hire unique individuals who work together to create amazing experiences for our guests.
We recognize that every member of the team contributes to the success of the whole hotel.
No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.
Package and benefits
- Competitive salary
- 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year’s service up to 31 days, pro rata if you are part-time
- Additional day off for your birthday
- Workplace Pension Scheme
- 4x your salary in Life assurance
- Company sick pay scheme
- Enhanced Family Friendly Policies
- Teammate discount on Food & Beverage
- Discounted Room Rates
- Employee Assistance Program
- Access to the on-site gym
- Free meal when you are on duty
- Learning & Development opportunities
- Lots of teammate events and socials throughout the year
- Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!
We believe that our team should be reflective of the world.
We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity.
Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.
We are proud to be an inclusive and Equal Opportunity Employer.
#J-18808-Ljbffr
Valet and Luggage Attendant employer: Virgin Hotels Edinburgh
As a Sous Chef - Senior at our vibrant establishment, you'll be part of a passionate team dedicated to creating unforgettable culinary experiences. We foster a supportive work culture that prioritises personal growth and development, ensuring you leave each day feeling accomplished and inspired. Located in a dynamic area, we offer unique opportunities for creativity and collaboration, making us an exceptional employer for those seeking meaningful and rewarding careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Valet and Luggage Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin Hotels Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin Hotels Edinburgh
Don't be shy about reaching out to Virgin Hotels Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Valet and Luggage Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin Hotels Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
