At a Glance
- Tasks: Welcome guests, assist with luggage, and create memorable experiences.
- Company: Join the vibrant team at Virgin Hotels Edinburgh.
- Benefits: Competitive salary, 28 days holiday, discounts, and a fun work environment.
- Other info: Flexible shifts, inclusive culture, and opportunities for growth.
- Why this job: Be the first smile guests see and make their stay unforgettable.
- Qualifications: Outgoing personality and great communication skills; serving experience is a plus.
The predicted salary is between 22000 - 26000 € per year.
Your mission should you decide to accept it… As Door & Luggage Attendant, you’ll be one of the first points of contact for our guests, helping to shape their experience from the moment they arrive. Whether assisting with luggage, offering local recommendations, or simply chatting with guests, you’ll bring warmth, efficiency, and attention to detail to every interaction. With strong knowledge of our hotel, services, and the surrounding area, you’ll create memorable moments through thoughtful touches and personalised support—ensuring each guest feels genuinely welcomed and well looked after throughout their stay.
The Details
- Giving every guest a warm, personalised welcome and being on hand to support them throughout their stay.
- Helping with luggage in a way that feels smooth, friendly and handled with care.
- Delivering items to rooms promptly and professionally (a smile included!).
- Offering valet parking support and ensuring guests enjoy a seamless arrival and departure.
- Building great knowledge of our hotel—its rooms, facilities, amenities, menus and daily happenings—so you can confidently guide and assist guests.
- Sharing recommendations on local attractions, events, dining and transport options.
- Using your initiative and creativity to create memorable, thoughtful touches.
- Communicating clearly and professionally with guests and teammates, always keeping our brand tone of voice in mind.
- Keeping our spaces tidy, welcoming and guest-ready at all times.
- Working both independently and as part of a supportive, upbeat team.
What qualities are we looking for?
- Outgoing and friendly personality
- Strong work ethic and teamwork mindset
- Great communication and customer service skills
- Previous serving experience is a plus, but not required
Must-haves
- Current, legal and unrestricted ability to work in the United Kingdom
- Ability to work on-site at Virgin Hotels Edinburgh for every shift
- Flexibility to work different shifts, including on weekends and holidays
Who we are
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.
Package and benefits
- Competitive salary
- 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year’s service up to 31 days, pro rata if you are part-time
- Additional day off for your birthday
- Workplace Pension Scheme
- 4x your salary in Life assurance
- Company sick pay scheme
- Enhanced Family Friendly Policies
- Teammate discount on Food & Beverage
- Discounted Room Rates
- Employee Assistance Program
- Access to the on-site gym
- Free meal when you are on duty
- Learning & Development opportunities
- Lots of teammate events and socials throughout the year
- Access to Virgin Family, which contains various Virgin group discounts and treats!
- Joining a great team & being part of Virgin Hotels worldwide!
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.
Valet and Luggage Attendant employer: Virgin Hotels Edinburgh
At Virgin Hotels Edinburgh, we pride ourselves on creating a warm and inclusive work environment where every team member is valued and empowered to contribute to our guests' memorable experiences. With competitive benefits, opportunities for personal growth, and a vibrant team culture, we ensure that our employees not only thrive professionally but also enjoy their time at work. Join us in shaping unforgettable moments for our guests while being part of a supportive and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Valet and Luggage Attendant
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities, services, and local attractions. This way, when you chat with guests, you can offer personalised recommendations that make their stay even better.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so work on your greeting skills. A friendly smile and a genuine 'hello' can set the tone for a fantastic guest experience right from the start.
✨Tip Number 3
Show off your teamwork skills! Whether you're helping a colleague or working independently, being supportive and upbeat will not only help you fit in but also create a positive atmosphere for everyone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Valet and Luggage Attendant
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and outgoing nature. Remember, we’re looking for someone who can create memorable moments for our guests.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Valet and Luggage Attendant. Mention any relevant customer service experience or your knowledge of the local area to stand out!
Show Enthusiasm:Express your excitement about the opportunity to work with us at Virgin Hotels Edinburgh. Let us know why you’re passionate about creating amazing experiences for guests and how you can contribute to our supportive team culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the hotel, its services, and the local area. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Personality
As a Valet and Luggage Attendant, your friendly and outgoing nature is key. During the interview, let your personality shine through. Smile, engage with the interviewer, and demonstrate your ability to connect with guests.
✨Practice Customer Service Scenarios
Think about common situations you might face in this role, like handling luggage or providing recommendations. Prepare some examples of how you would approach these scenarios, showcasing your problem-solving skills and customer service mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
