At a Glance
- Tasks: Deliver exceptional guest service and manage reservations with a personal touch.
- Company: Join the vibrant team at Virgin Hotels, known for creativity and community.
- Benefits: Enjoy competitive salary, 28 days holiday, and discounts on food and stays.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Previous experience in reservations and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Your mission
Should you decide to accept it…
We’re looking for a confident and driven Reservations Agent to and ensure every guest interaction reflects the unmistakable Virgin “Tone of Voice.” Before our guests even arrive, Reservations are the connection between them and every part of the hotel, setting the stage for a truly memorable stay.
Based in our Edinburgh hotel, the role is more than just processing bookings for our Edinburgh and London properties—it’s about anticipating needs, spotting opportunities to add a special touch, and ensuring every guest feels valued from the very first interaction.
The Details
What exactly you will be doing…
Your day-to-day will include
- Delivering exceptional guest service through all reservations interactions, creating memorable first impressions of Virgin Hotels.
- Managing guest reservations efficiently and accurately via telephone, email, and online booking channels.
- Maintaining the Virgin brand voice across all guest communications.
- Demonstrating expert knowledge of hotel services, room @types, rates, packages, and promotions to maximise guest satisfaction and revenue opportunities.
- Processing new reservations, amendments, cancellations, and special requests accurately and in a timely manner.
- Completing daily operational tasks and checklists, including reviewing arrivals, reservations, emails, and guest requests.
- Building strong working relationships with Front Office, Accounts, Sales, and other hotel departments to ensure a seamless guest journey.
- Following all administrative and accounting procedures accurately and in line with hotel SOPs.
- Monitoring reservations to ensure accuracy of guest information, payment details, and booking requirements.
- Identifying and communicating potential sales opportunities and guest leads to the Sales team.
- Supporting the wider Reservations team to achieve departmental goals and service standards.
- Maintaining a strong understanding of hotel policies, procedures, and systems to ensure consistent service delivery.
Who we are
We love what we do and what we do is important!
We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.
Everyone should go home feeling better because they learned something new or had fun working that day.
Therefore, we hire unique individuals who work together to create amazing experiences for our guests.
We recognize that every member of the team contributes to the success of the whole hotel.
No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.
At Virgin Hotels, we celebrate creativity, individuality, and community.
As part of Virgin Hotels, you’ll join a brand that believes in doing things differently — where personality matters as much as professionalism, and where every team member is valued for what they bring.
What qualities are we looking for?
- Strong interpersonal skills, with a friendly and approachable nature.
- Great ability to work cohesively with other departments and teammates as part of a team.
- Excellent communication skills with the ability to interact professionally with guests, employees, and third parties in a way that reflects positively on the hotel, the brand, and the Company.
- Strong problem-solving, organisational, and multitasking abilities.
- You're the kind of person who, when asked to do something, just runs with it. Organised, reliable, and always one step ahead.
- A natural team player who brings ideas, positivity, and a "let's make it happen" approach.
- Strong attention to detail and a commitment to delivering accurate, high-quality work.
Must-haves
- Legal and unrestricted right to work in the UK.
- Previous experience in a Reservations role, preferably within the hospitality sector.
- Strong IT skills with the ability to quickly learn and adapt to new systems and processes.
- Excellent written and verbal communication skills.
- Demonstrates a high level of integrity, discretion, and confidentiality when handling sensitive information.
- Able and willing to work on-site as required.
- Flexible approach to working hours, including early evenings, weekends, and public holidays as part of a regular shift pattern.
Package and benefits
- Competitive salary, based on experience
- 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year’s service up to 31 days
- Additional day off for your birthday
- Workplace Pension Scheme
- 4x your salary in Life assurance
- Company sick pay scheme
- Enhanced Family Friendly Policies
- Teammate discount on Food & Beverage
- Discounted Room Rates
- Employee Assistance Program
- Learning & Development opportunities
- Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!
We believe that our team should be reflective of the world.
We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity.
Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.
- We are proud to be an inclusive and Equal Opportunity Employer
- #J-18808-Ljbffr
Reservation Agent employer: Virgin Hotels Edinburgh
As a Sous Chef - Senior at our vibrant establishment, you'll be part of a passionate team dedicated to creating unforgettable culinary experiences. We foster a supportive work culture that prioritises personal growth and development, ensuring you leave each day feeling accomplished and inspired. Located in a dynamic area, we offer unique opportunities for creativity and collaboration, making us an exceptional employer for those seeking meaningful and rewarding careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin Hotels Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin Hotels Edinburgh
Don't be shy about reaching out to Virgin Hotels Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin Hotels Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
