At a Glance
- Tasks: Provide exceptional guest service and manage check-ins and check-outs with flair.
- Company: Join the vibrant team at Virgin Hotels, where we love what we do!
- Benefits: Enjoy a birthday day off, extra holiday days, health cash plan, and early pay access.
- Other info: Diverse and inclusive workplace with fantastic learning and development opportunities.
- Why this job: Be part of a quirky culture that values every teammate and makes a real impact.
- Qualifications: 1-2 years experience in a hotel front desk role and a passion for people.
The predicted salary is between 24750 - 30250 £ per year.
Who we are
We love what we do, and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates.
Why work with Virgin Hotels
• A paid day off for your birthday!
- An extra day added to your holiday allowance each year you work with us (up to 33 days)
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Wagestream - access your pay early!
- Generous family-friendly policies and allowances
- Discounted Room Rates
- Teammate meals provided
- Employee Assistance Program
- Cycle2Work scheme
- Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate.
- Guest Experience Stay
- Quarterly & Annual Employee awards
- Learning & Development Opportunities
Your mission
Should you choose to accept it…
We are looking for someone who thinks outside the box.
Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued, and we expect our guests to feel the same way.
This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humour, and are able to see beyond the traditional scope of checking in and out, then Front Desk Agent might be the right role for you.
Role & Responsibilities
- What exactly will you be doing…
- Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
- The Front Desk Agent maintains the Virgin “Tone of Voice,” culture & level of standards set forth by the management team.
- Use excellent communication skills with guests and staff, including verbal, written and body language.
- Learn and retain knowledge of all front office technical systems..
- Assist and process check-ins & check-outs for our guests in accordance with their preference (traditional, kiosk, i Pad).
- Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
- Manage The Know program to ensure guest profile information is relevant and is being utilised to dazzle our guests during their stay.
- Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
Background must-have
- 1-2 years’ experience in a Front Desk Agent position within a hotel
- Current right to work in the UK
We believe that our team should reflect the world.
We welcome allindividuals, regardless of their race, ethnicity, country of origin, sexual orientation, gender identity, disability, spiritual beliefs, or any other aspect of theiridentity.
Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.
- We are proud to be an inclusive and Equal Opportunity Employer
- #J-18808-Ljbffr
Front Desk Agent in London employer: Virgin Hotels Edinburgh
At Virgin Hotels, we pride ourselves on creating a fun and inclusive work environment where every team member feels valued and supported. As a Housekeeping Assistant, you'll enjoy flexible part-time hours that fit around your commitments, alongside fantastic perks such as discounts across Virgin brands, generous holiday allowances, and opportunities for personal growth. Join us in a role that not only transforms spaces but also enriches your career in a vibrant and welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin Hotels Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin Hotels Edinburgh
Don't be shy about reaching out to Virgin Hotels Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin Hotels Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
