Groups & Events Executive

Who we are

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No‑one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission

Should you decide to accept it…

As the Groups & Events Executive you will play a vital role in selling, organizing and managing groups & events here at the Hotel. You will be the key point of contact for our clients and guide them through the planning process to deliver a memorable stay at Virgin Hotels London‑Shoreditch. Your positivity, ability to learn and strong work ethic will enable you to thrive in a busy event and sales environment.

Communication and collaboration are king (or queen) to this role, you will be the key link between the clients and the hotel teams to make dreams come true. It helps if the guest sings our praises too.

Let’s face it! This is the job that makes the world go round for our clients…

Role Responsibilities

In helping you understand your role in working for a world class organization, the following is a list of your job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Ring. That’s the phone and we need an outstanding, professional, proactive representative of the Virgin Hotels brand to pick it up. This is the first point of sale and will set the tone for the rest of the Virgin experience.
• Administrative duties include preparing proposals, contracts, emails, group resumes and invoices. Organizing guest room blocks & assisting with any other additional requests. Other fun projects include sitting in on collaborative meetings and assisting in planning client needs no matter how big or small.
• The Groups & Event Executive will support the hotel team by preparing a full detailed brief & banquet event orders for groups & events to ensure the clients have an experience never to forget here at the hotel.
• Conducting show rounds and site visits for new potential clients
• Selling all services that the Hotel has to offer and encouraging our guests to stay a little longer and spend a little more.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly the front desk team, food & beverage and of course, the sales & marketing and events team.
• Ability to manage your time and deliver great experiences for new clients whilst maintaining an outstanding relationship with our existing premium clients.
• Excellent organizational skills and the ability to multitask are essential
• Strong communication skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once while maintaining attention to detail
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have

• Current, legal and unrestricted ability to work in the UK
• High school equivalent or education required
• Minimum 1‑2 years of previous hotel experience
• Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone
• Proficient in MS Outlook, Word, Excel and PowerPoint

Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer