At a Glance
- Tasks: Manage the front desk during night shifts and ensure guest satisfaction.
- Company: Join Virgin Hotels, a fun-loving company that values its team and guests.
- Benefits: Enjoy a vibrant work culture with opportunities for learning and growth.
- Other info: This role is perfect for night owls who thrive in a lively environment.
- Why this job: Be part of a team that prioritises fun and personal development every day.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
The predicted salary is between 28800 - 43200 £ per year.
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.
Why work with Virgin Hotels:
Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?
- A day off for your birthday
- Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
- Generous family friendly policies and allowances
- Teammate discount at Virgin Hotels and 20 other Virgin brands!
- Training and development including apprenticeships
- Teammate meals provided
- 4 x your salary life assurance policy
- Employee Assistance Program and Company sick pay
Your mission:
Should you decide to accept it…
We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!
The Details:
What exactly you will be doing…
- Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
- Be the champion of maintaining the Virgin “Tone of Voice,” culture & level of standards. Teach the Junction team to also embody the TOV in all guest interactions.
- Training, training, training! And more training! Did we mention you might be training?
- Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc).
- Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES! Agent and Reservations Agent.
- Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
- Maintain time edits for Junction team and coordinate PTO requests with payroll processing.
- Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
- Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
- Be creative and think outside the box to create memorable experiences for our guests.
- When needed support Atmosphere and F&B departments during night operations
- Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions.
Background must-have:
- High school or equivalent education required, degree in Hotel management is preferred
- Minimum of two years of Front Office supervisory experience.
- Ability to compute accurate mathematical calculations.
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
- Proficient computer knowledge.
- Current right to work in the UK
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer
Front Desk Night Manager employer: Virgin Hotels Edinburgh
At Virgin Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. As a Front Desk Night Manager, you'll enjoy unique benefits such as flexible scheduling, opportunities for professional development, and a fun, dynamic environment that prioritises both guest satisfaction and employee well-being. Join us in creating memorable experiences while advancing your career in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Night Manager
✨Tip Number 1
Familiarise yourself with Virgin Hotels' values and culture. Understanding their emphasis on fun and personal growth will help you align your responses during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Network with current or former employees of Virgin Hotels. They can provide valuable insights into the company culture and what they look for in a Front Desk Night Manager, giving you an edge in your application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to handle night shifts and manage front desk operations effectively. Highlighting these skills will show that you're ready for the challenges of the role.
✨Tip Number 4
Showcase your interpersonal skills during any interactions with the hiring team. Since the role involves ensuring guests leave feeling better, demonstrating your ability to connect with people will be crucial in landing the job.
We think you need these skills to ace Front Desk Night Manager
Some tips for your application 🫡
Understand the Company Culture:Familiarise yourself with Virgin Hotels' values and mission. Highlight in your application how your personal values align with their belief in creating a positive experience for both guests and teammates.
Tailor Your CV:Make sure your CV reflects relevant experience in hospitality, particularly in front desk management or customer service roles. Emphasise any leadership skills and your ability to create a fun and engaging environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Share specific examples of how you've contributed to a positive team atmosphere in previous positions.
Proofread Your Application:Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a front desk management role.
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences where you went above and beyond to ensure guests had a great time, as this aligns with the company's belief in leaving everyone feeling better.
✨Highlight Teamwork Skills
Since the company values teammates learning and having fun together, be prepared to discuss how you've successfully worked in teams. Provide examples of how you contributed to a positive team environment and helped colleagues grow.
✨Demonstrate Problem-Solving Abilities
As a Front Desk Night Manager, you'll face various challenges. Be ready to share specific instances where you effectively resolved issues or improved guest experiences, showcasing your ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to making both guests and teammates feel better.
