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- Tasks: Join us as a Night Front Desk Agent, delivering exceptional guest service and managing check-ins and check-outs.
- Company: Virgin Hotels is all about fun, learning, and making everyone feel valued.
- Benefits: Enjoy birthday leave, extra holiday days, sick pay, and discounts across Virgin brands!
- Why this job: Be part of a quirky team that values creativity and outstanding service in a vibrant environment.
- Qualifications: High school diploma and 1-2 years of hotel front desk experience required.
- Other info: We celebrate diversity and are an Equal Opportunity Employer, welcoming all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.
Why work with Virgin Hotels:
- A paid day off for your birthday
- An extra day added to your holiday allowance each year you work with us (up to 33 days)!
- Company Sick Pay
- Generous family-friendly policies and allowances
- 4 x your salary life assurance policy
- Wagestream access your pay early!
- Lots of social events throughout the year, where we can get together and have a good time
- Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
- Teammate discounts at Virgin Hotels and 20 other Virgin brands!
- Training and development including apprenticeships
- Teammate meals and drinks provided
- Quarterly Annual Employee Awards and Recognition
- Employee Assistance Program that includes health and well-being advice and support
Your mission: Should you choose to accept it We want someone who thinks outside the box. Our Belief Statement starts with We love what we do and what we do is important. Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then Night Front Desk Agent just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better.
The Nitty-Gritty: What exactly you will be doing
- Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
- The Night Front Desk Agent maintains the Virgin Tone of Voice, culture & level of standards set forth by the management team.
- Use excellent communication skills with guests and staff including verbal, written and body language.
- Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
- Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
- Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
- Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
- Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
Background must-have:
- High school or equivalent education required
- 1-2 years experience in a Front Desk Agent position within a hotel
- Current right to work in the UK
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.
Front Desk Night Agent employer: Virgin Hotels Edinburgh
Contact Detail:
Virgin Hotels Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Night Agent
✨Tip Number 1
Familiarise yourself with Virgin Hotels' unique culture and values. Understanding their emphasis on fun, teamwork, and outstanding guest service will help you align your responses during interviews and showcase how you can contribute to their mission.
✨Tip Number 2
Highlight your experience in customer service, especially in a hotel setting. Be prepared to share specific examples of how you've gone above and beyond for guests, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Tip Number 3
Demonstrate your ability to think outside the box by preparing creative solutions to common front desk challenges. This could involve scenarios like handling difficult guests or managing unexpected situations, which will show your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Virgin Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Front Desk Night Agent
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Virgin Hotels' values and mission. Highlight your passion for people and how you align with their belief statement in your application.
Tailor Your CV: Ensure your CV reflects relevant experience, particularly in front desk roles. Emphasise your communication skills and any experience with hotel management systems to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided outstanding guest service in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Front Desk Night Agent.
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Show Your Passion for People
During the interview, make sure to express your enthusiasm for working with guests and your commitment to providing outstanding service. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication, practice articulating your thoughts clearly. Use examples that showcase your verbal, written, and body language skills, especially in handling guest inquiries or complaints.
✨Familiarise Yourself with Front Office Procedures
Before the interview, brush up on common front desk operations and systems like HMS or EAM. Being knowledgeable about these processes will show your preparedness and eagerness to learn.
✨Embrace the Virgin Tone of Voice
Understand the company culture and values, particularly their quirky sense of humour and warm approach. Be ready to discuss how you can embody this tone in your interactions with guests and teammates.
