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- Tasks: Lead a passionate team to create unforgettable dining experiences for guests.
- Company: Join Virgin Hotels, where fun and learning go hand in hand!
- Benefits: Enjoy birthday leave, volunteer days, discounts, meals, and comprehensive training.
- Why this job: Be part of a vibrant culture that values teamwork and guest satisfaction.
- Qualifications: Must have the right to work in the UK; 1-2 years supervisory experience preferred.
- Other info: We celebrate diversity and are an Equal Opportunity Employer.
The predicted salary is between 24000 - 36000 £ per year.
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.
Why work with Virgin Hotels:
Because it is fun, of course! But we appreciate that fun isnt always enough what else is in it for you?
- A day off for your birthday
- Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
- Generous family friendly policies and allowances
- Teammate discount at Virgin Hotels and 20 other Virgin brands!
- Training and development including apprenticeships
- Teammate meals provided
- 4 x your salary life assurance policy
- Employee Assistance Program and Company sick pay
Your mission:
Should you choose to accept it
The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambience where locals and visitors feel at home, and we always have something up our sleeve to impress. The Supervisor is committed to being present on the floor during service; directly impacting the guest and staff experience.
The Nitty-Gritty:
What exactly you will be doing
- Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes.
- the communication relationship between guests and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your teammates clearly each shift and remain consistent in your messaging.
- Guest Interaction. You handle guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor.
- You must keep your team on track, energised and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise.
- Organisation and Time Management. The outlets are designed to encourage unplanned gatherings and last-minute events. You must be able to adapt to the needs and level of business to not sacrifice the guest experience.
- You will be responsible for running the daily restaurant and bar service and reporting to the assistant restaurant manager
Background must-have:
- Current right to work in the UK
- Preferred: 1-2 years experience as a Supervisor in a full-service restaurant or lounge in hotels
- WSET Level 2, 3 or 4 (Preferred)
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer
AMRT1_UKCT
Food & Beverage Supervisor employer: Virgin Hotels Edinburgh
Contact Detail:
Virgin Hotels Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor
✨Tip Number 1
Familiarize yourself with Virgin Hotels' values and culture. Understanding their commitment to creating a fun and inclusive environment will help you align your approach during the interview process.
✨Tip Number 2
Highlight your experience in training and developing teams. Since the role emphasizes building a talented team, be ready to share specific examples of how you've successfully trained staff in previous positions.
✨Tip Number 3
Prepare to discuss your guest interaction skills. The role requires direct involvement in resolving guest issues, so think of scenarios where you've positively impacted guest experiences.
✨Tip Number 4
Showcase your organizational and time management abilities. Be ready to explain how you've adapted to fast-paced environments and managed multiple tasks without compromising service quality.
We think you need these skills to ace Food & Beverage Supervisor
Some tips for your application 🫡
Understand the Company Culture: Take some time to familiarize yourself with Virgin Hotels' values and mission. Highlight how your personal values align with their commitment to creating a positive experience for both guests and teammates.
Tailor Your CV: Make sure your CV reflects relevant experience in food and beverage management. Emphasize any supervisory roles you've held, particularly in full-service restaurants or lounges, and include specific achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to guest satisfaction. Share examples of how you've successfully trained and motivated teams in the past, and how you plan to bring that energy to Virgin Hotels.
Showcase Your Communication Skills: Since the role requires clear communication with both guests and team members, provide examples in your application of how you've effectively handled guest issues and fostered a collaborative team environment.
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry. Share specific experiences where you created memorable guest interactions or resolved issues effectively, showcasing your commitment to enhancing the guest experience.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully trained and motivated a team in previous roles. Highlight your ability to communicate expectations clearly and maintain a positive atmosphere, as this aligns with the company's focus on teamwork and guest satisfaction.
✨Be Ready for Scenario Questions
Expect questions about handling guest complaints or service issues. Practice articulating your thought process and the steps you would take to resolve these situations, emphasizing your proactive approach and problem-solving skills.
✨Emphasize Adaptability and Time Management
Discuss your experience in fast-paced environments and how you prioritize tasks. Provide examples of how you've successfully managed unexpected events or changes in business levels while ensuring a seamless guest experience.
