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For Companies At a Glance
- Tasks: Manage and develop events to ensure top-notch guest experiences.
- Company: Join Virgin Hotel London-Shoreditch, known for personalised hospitality and vibrant atmosphere.
- Benefits: Enjoy competitive salary, 31 days holiday, discounts, and learning opportunities.
- Why this job: Make a significant impact in hospitality while working with a diverse and inclusive team.
- Qualifications: 1-2 years of events operations experience and strong communication skills required.
- Other info: Be part of a global brand that values every team member's contribution.
The predicted salary is between 28800 - 43200 £ per year.
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organisation. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
The Hotel:
Bringing the brand back to where it all began, Virgin Hotel London-Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top-notch amenities, and a prime location in one of London\’s most vibrant neighbourhoods.
Located at 45 Curtain Road the property will see a phased transformation of the 120-bedrooms and 14 Suites, as well as the hotel’s street-level lobby lounge and café. The hotel\’s offering also includes the vibrant Spanish restaurant BiBo by renowned chef Dani Garcia. Guests further benefit from access to the rooftop bar, swimming pool, Marlin’s Mediterranean restaurant, gym, and treatment rooms that form a sophisticated private members’ club sanctuary run by Blue Marlin Ibiza.
Your Mission:
Should you decide to accept it…
You\’ll be at the forefront of managing and developing our events and function rooms to the highest Virgin Hotels standards. Your mission will be to maximize departmental profits, ensure guest satisfaction with consistent high operating standards, and take full responsibility for the entire operation during management shifts. If you have a passion for excellence, a keen eye for detail, and the drive to succeed in the hospitality industry, this is the perfect opportunity to shine and make a significant impact.
Roles & Responsibilites:
What exactly you will be doing…
- Liaise with the Sales and Events Team on all aspects of Events Operations to ensure everything goes to plan on the day.
- Coordinate daily with the Events Sales team about current and upcoming events and meetings.
- Communicate with F&B, Finance, Front Office, and Housekeeping departments as required.
- Personally introduce yourself to main organizer and key clients, managing any final details, changes and updates.
- Attend any pre-event meetings, as required, to build relationship with event organizers and ensure everyone is informed of the event\’s operational details.
- Ensure guest satisfaction at all times through flexibility and maintaining open communication.
- Guarantee service levels and attention exceed guest expectations, and follow-up with clients during and after events to ensure satisfaction.
- Attend and manage events to ensure smooth operations and that function setups are completed within the contracted terms.
- Ensure suppliers deliver goods on time and in pristine condition and process all billings in the prescribed manner.
- Contact suppliers and place orders for the event as required.
- Ensure that shifts are covered, in situations of sickness or lateness of staff member, prior to leaving the workplace.
- Ensure that all staff are aware of their responsibilities and duties and maintain the company\’s standards.
- Encourage and gather staff feedback, ensuring all meet grooming standards.
- Maximize sales potential through upselling while working within budgeted costs.
- Protect assets and minimize abuse of operating equipment.
- Complete, deliver, and account for all requisitions for supplies.
Background must-haves
- Current, legal and unrestricted ability to work in the UK.
- High school equivalent or education required.
- Minimum 1-2 years of previous Supervisory or Management Events Operations experience.
- Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone.
- Proficient in MS Outlook, Word, Excel and PowerPoint.
Package & Benefits
- Competitive salary, based on experience
- 31 days paid holiday per year, inclusive of public holidays with an additional day for each years’ service up to 33 days
- Additional day off for your birthday
- Workplace Pension Scheme
- Enhanced Family Friendly Policies
- Teammate discount on Food & Beverage
- Discounted Room Rates
- Employee Assistance Program
- Learning & Development opportunities
- Access to Virgin Family, which contains various Virgin group discounts and treats!
- Joining a great team & being part of Virgin Hotels worldwide!
*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*
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Events Operations Manager employer: Virgin Hotels Edinburgh
Contact Detail:
Virgin Hotels Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Familiarise yourself with the Virgin Hotels brand and its values. Understanding their commitment to personalised hospitality and guest satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Virgin Hotels, especially those in events operations. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage events successfully. Highlight your problem-solving skills and how you've ensured guest satisfaction in challenging situations.
✨Tip Number 4
Showcase your knowledge of the local area and its event landscape. Being able to discuss potential partnerships with local suppliers or venues can demonstrate your proactive approach and understanding of the role's requirements.
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in events operations management. Focus on your achievements in previous roles, especially those that demonstrate your ability to enhance guest satisfaction and manage events effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Virgin Hotels' values. Mention specific experiences that align with the role's responsibilities, such as managing events or liaising with different departments.
Showcase Communication Skills: Since the role requires excellent communication, provide examples in your application of how you've successfully communicated with clients, suppliers, and team members in past positions. This could be through written correspondence or verbal interactions.
Highlight Problem-Solving Abilities: Include instances where you've had to think on your feet or resolve issues during events. This will demonstrate your ability to maintain high operating standards and ensure guest satisfaction, which is crucial for this position.
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's mission of ensuring everyone leaves feeling better.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various departments and clients, highlight your ability to communicate clearly and effectively. Prepare to discuss situations where your communication skills helped resolve issues or enhance guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time event management scenarios. Think of examples from your past experience where you successfully managed unexpected changes or challenges during events.
✨Emphasise Team Collaboration
The company values teamwork highly, so be ready to discuss how you've worked collaboratively with others in previous roles. Share instances where you encouraged team feedback or contributed to a positive team environment.
