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- Tasks: Lead the reservations team and create unforgettable guest experiences.
- Company: Premium hotel brand in the heart of Edinburgh.
- Benefits: Competitive salary, generous holiday allowances, and development opportunities.
- Why this job: Shape exceptional guest experiences and lead a passionate team.
- Qualifications: Experience in hotel reservations and strong interpersonal skills.
- Other info: Flexible working hours in a vibrant hospitality environment.
The predicted salary is between 30000 - 42000 £ per year.
A premium hotel brand in Edinburgh is seeking a Reservations Supervisor to lead their team and create exceptional guest experiences. The ideal candidate will have a background in hotel reservations, excellent interpersonal skills, and the ability to maintain brand voice in communications.
Responsibilities include:
- Overseeing daily operations
- Training staff
- Ensuring a guest-focused culture
This role requires flexibility in working hours and offers competitive benefits, including generous holiday allowances and development opportunities.
Reservations Team Lead: Guest Experience & Ops in Edinburgh employer: Virgin Hotels Edinburgh
Contact Detail:
Virgin Hotels Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Team Lead: Guest Experience & Ops in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your interpersonal skills and how you've created memorable moments for guests.
✨Tip Number 3
Be flexible and ready to adapt! The hotel industry is all about quick changes, so demonstrate your ability to handle unexpected situations. Talk about times when you’ve successfully managed last-minute challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Reservations Team Lead: Guest Experience & Ops in Edinburgh
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your background in hotel reservations. We want to see how your past experiences can help us create those exceptional guest experiences we're all about!
Keep It Professional Yet Friendly: Remember, we’re looking for someone who can maintain our brand voice. So, while you want to be professional, don’t shy away from showing a bit of personality in your writing. Let us see the real you!
Tailor Your Application: Take a moment to read through the job description again and tailor your application accordingly. We love it when candidates connect their skills directly to what we’re looking for in a Reservations Team Lead.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Know the Brand Inside Out
Before your interview, make sure you research the hotel brand thoroughly. Understand their values, mission, and what sets them apart in the industry. This will help you align your answers with their brand voice and demonstrate your genuine interest in creating exceptional guest experiences.
✨Showcase Your Leadership Skills
As a Reservations Team Lead, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or trained staff. Highlight how these experiences have contributed to a guest-focused culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and interpersonal skills. Think of scenarios where you had to handle difficult guests or manage high-pressure situations. Practising your responses will help you articulate your thought process clearly during the interview.
✨Flexibility is Key
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you’ve successfully managed varying schedules or worked in dynamic environments, showcasing your commitment to the role.
