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- Tasks: Lead a team to deliver exceptional guest service and create memorable experiences.
- Company: Join the vibrant Virgin Hotels family with a fun and inclusive culture.
- Benefits: Enjoy birthday leave, volunteer days, discounts, and comprehensive training.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic environment where you can learn and grow while having fun.
- Qualifications: High school diploma and two years of front office experience required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Who we are? We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.
Why work with Virgin Hotels?
- A day off for your birthday
- Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
- Generous family friendly policies and allowances
- Teammate discount at Virgin Hotels and 20 other Virgin brands!
- Training and development including apprenticeships
- Teammate meals provided
- 4 x your salary life assurance policy
- Employee Assistance Program and Company sick pay
Your mission? We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!
The Details? What exactly you will be doing…
- Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
- Be the champion of maintaining the Virgin “Tone of Voice,” culture & level of standards. Teach the Junction team to also embody the TOV in all guest interactions.
- Training, training, training! And more training! Did we mention you might be training?
- Use excellent communication skills with guests and staff including verbal, written and body language.
- Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc).
- Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES! Agent and Reservations Agent.
- Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
- Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
- Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
- Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
- Be creative and think outside the box to create memorable experiences for our guests.
- When needed support Atmosphere and F&B departments during night operations.
- Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions.
Background must-have?
- High school or equivalent education required
- Minimum of two years of Front Office experience.
- Ability to compute accurate mathematical calculations.
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
- Proficient computer knowledge.
- Current right to work in the UK.
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.
INTERNAL Assistant Night Manager Edinburgh, Competitive Salary + Amazing Virgin Benefits employer: Virgin Hotels Edinburgh
Contact Detail:
Virgin Hotels Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land INTERNAL Assistant Night Manager Edinburgh, Competitive Salary + Amazing Virgin Benefits
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Hotels' vibe. Check out their social media and website to see how they interact with guests and teammates. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can showcase your experience in front office roles and your knack for creating memorable guest experiences. Confidence is key!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. Make sure to have a few questions ready about the team and the role. This shows you're keen and ready to jump in and contribute to the fun atmosphere at Virgin Hotels.
✨Tip Number 4
Don't forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace INTERNAL Assistant Night Manager Edinburgh, Competitive Salary + Amazing Virgin Benefits
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about creating memorable experiences!
Tailor Your Application: Make sure to tailor your application to the role of Internal Assistant Night Manager. Highlight your relevant experience in front office procedures and guest service. We love it when candidates show they understand what we do and how they can contribute!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, as it shows you can communicate effectively – a key skill for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about Virgin Hotels and what we stand for before you hit send!
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Virgin Hotels' values and the specific role of an Internal Assistant Night Manager. Familiarise yourself with their 'Tone of Voice' and how they aim to create memorable guest experiences. This will show that you’re genuinely interested and ready to embody their culture.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Think about examples from your past experience where you’ve successfully handled guest interactions or resolved issues. This will demonstrate your ability to connect with both guests and teammates.
✨Be Ready to Train and Lead
Highlight any previous experience you have in training or leading a team. Virgin Hotels values a collaborative environment, so be prepared to discuss how you can contribute to training others and maintaining high standards. Share specific instances where you’ve taken the initiative to help others learn.
✨Bring Your Creativity
The job description mentions thinking outside the box to create memorable experiences. Come prepared with a few creative ideas or examples of how you’ve enhanced guest experiences in the past. This will show that you’re not just about following procedures but also about making a real impact.