At a Glance
- Tasks: Lead a dynamic housekeeping team to create unforgettable guest experiences.
- Company: Join Virgin Hotels, where personality and professionalism go hand in hand.
- Benefits: Enjoy competitive salary, 28 days holiday, and exclusive discounts.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a vibrant culture that values creativity and teamwork.
- Qualifications: Experience in housekeeping management and a passion for service excellence.
The predicted salary is between 28000 - 34000 £ per year.
At Virgin Hotels, housekeeping is more than cleanliness — it’s about personality, precision, and creating spaces that feel unmistakably Virgin.
We’re looking for an Assistant Head Housekeeper who leads from the front, champions our culture, and inspires a high-performing team to deliver consistently exceptional guest experiences.
The Details
Your day-to-day will include
- Leadership & Culture
- Support the Head Housekeeper in fostering a personable, genuine, and committed Housekeeping team.
- Assist in maintaining team accountability to operating procedures, service standards, and cultural values through coaching, guidance, and constructive feedback.
- Lead daily team briefings and shift handovers, ensuring clear communication and operational readiness.
- Promote and embody the Virgin “Tone of Voice,” culture, and brand standards, encouraging team members to deliver these consistently.
- Training & Development
- Support the delivery and coordination of departmental training on service standards, safety procedures, and housekeeping skills.
- Assist with onboarding and training new team members, ensuring they are confident and competent in their roles.
- Monitor training completion and help identify development opportunities for team members.
- Encourage a culture of continuous learning, improvement, and teamwork within the department.
- Operations & Standards
- Maintain a strong understanding of all housekeeping procedures, policies, and systems, ensuring standards are consistently followed.
- Assist with allocating daily workloads to Room Attendants and Housekeeping Supervisors to ensure efficient operations and productivity.
- Monitor the completion of departmental checklists and ensure all tasks are carried out to the required standard.
- Conduct routine inspections of guestrooms and public areas, providing feedback to maintain Virgin Hotels cleanliness and presentation standards.
- Support the management of linen, guest amenities, and cleaning supplies, helping to maintain appropriate stock levels.
- Ensure housekeeping activities comply with all health, safety, and hygiene regulations and report any concerns promptly.
- Guest Experience
- Actively support the Know program by encouraging accurate guest profile updates and helping deliver personalised guest experiences.
- Assist in resolving guest requests, questions, and concerns promptly and professionally, ensuring a positive outcome.
- Work closely with Front Office and other departments to resolve operational issues and create memorable guest experiences.
- Collaboration & Reporting
- Work closely with the Head Housekeeper and hotel leadership team to support departmental and hotel objectives.
- Assist in monitoring productivity, quality standards, and departmental performance.
- Provide operational feedback and contribute to continuous improvement initiatives.
- Support administrative tasks, reporting requirements, and labour planning as directed by the Head Housekeeper.
Who we are
We love what we do and what we do is important!
We believe that everyone should leave feeling better – this means not just our guests, but also our teammates.
Everyone should go home feeling better because they learned something new or had fun working that day.
Therefore, we hire unique individuals who work together to create amazing experiences for our guests.
We recognize that every member of the team contributes to the success of the whole hotel.
No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.
At Virgin Hotels, we celebrate creativity, individuality, and community.
As part of Virgin Hotels, you’ll join a brand that believes in doing things differently — where personality matters as much as professionalism, and where every team member is valued for what they bring.
What qualities are we looking for?
- Proven managerial experience in housekeeping, preferably in a lifestyle or luxury hotel environment.
- Strong people management, training, and coaching skills.
- Exceptional attention to detail and operational discipline.
- A natural leader who embodies warmth, personality, and professionalism.
- Passion for service excellence and creating memorable guest experiences.
- Work cohesively with other departments and co-workers as part of a team.
Must-haves
- Current, legal and unrestricted ability to work in the United Kingdom.
- High school or equivalent education required.
- Minimum of two years of Housekeeping managerial experience.
- Working experience in the premium hospitality sector preferred.
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
Package and benefits
- Competitive salary, based on experience
- 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year’s service up to 31 days
- Additional day off for your birthday
- Workplace Pension Scheme
- 4x your salary in Life Assurance
- Company sick pay scheme
- Enhanced Family Friendly Policies
- Teammate discount on Food & Beverage
- Discounted Room Rates
- Employee Assistance Program
- Learning & Development opportunities
- Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!
We believe that our team should be reflective of the world.
We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity.
Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.
We are proud to be an inclusive and Equal Opportunity Employer.
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Assistant Head Housekeeper employer: Virgin Hotels Edinburgh
As a Sous Chef - Senior at our vibrant establishment, you'll be part of a passionate team dedicated to creating unforgettable culinary experiences. We foster a supportive work culture that prioritises personal growth and development, ensuring you leave each day feeling accomplished and inspired. Located in a dynamic area, we offer unique opportunities for creativity and collaboration, making us an exceptional employer for those seeking meaningful and rewarding careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin Hotels Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin Hotels Edinburgh
Don't be shy about reaching out to Virgin Hotels Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin Hotels Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin Hotels Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
