At a Glance
- Tasks: Join us as a Service and Operation Analyst, ensuring our tech services run smoothly.
- Company: Virgin Atlantic Airways aims to be the most loved travel company through innovation and entrepreneurship.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive, inclusive environment.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Be part of a dynamic team driving continuous improvement in technology services.
- Qualifications: ITIL certification and experience with data analysis and service performance reporting are essential.
The predicted salary is between 36000 - 60000 € per year.
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
Join our Technology and Transformation team as a Service and Operation Analyst and help keep our tech services running like clockwork. You’ll dive into data and analytics to uncover insights, communicate tech changes clearly, and support the rollout of new technologies—all while championing continual service improvement. You’ll take ownership of our service management reporting tools, ensuring performance is visible and actionable. Working closely with the Service & Operation Manager, you’ll also help raise the bar on governance, processes, and frameworks across Technology.
Some of your key responsibilities as a Service and Operation Analyst will include:
- Technology Service Reporting of the services delivered by Technology to the business and from our external partners.
- Development of Technology Service reporting dashboards and tooling to ensure fit for purpose and delivering the required outcomes.
- Provide insightful analysis and interpretation of technology performance metrics, collaborating with internal teams and external suppliers to identify problem areas, determine root causes, and drive continuous improvements.
- Proactively identify performance trends, risks, and deviations, ensuring that any service shortfalls or contractual breaches are highlighted to Service & Operation Manager.
- Ensure Technology and Partners are focussed on Continual Service Improvement with the appropriate reporting & dashboards demonstrating the outcomes and benefit.
- Working with Technology department, business and Service & Operation Manager to ensure processes bring value to all business directorates and where required identify continual service improvements.
We’re looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a strong grasp of enterprise platforms like ServiceNow and PowerBI. In addition to this, you will also have the following:
- Proven experience in delivering data & insight.
- Experience with service performance reporting, including KPIs, SLAs, dashboards & data catalogues.
- Proven ability to generate insights from data to drive decision-making.
- Highly organised and adaptable in a fast-paced environment.
- Ideally, you’ll have a track record of delivering exceptional service in outsourced models with strong problem-solving skills.
- It would also be great if you have experience working with Managed Service Providers and with cross-functional business teams (Finance, HR, Commercial, etc.).
If this sounds like you, we would love to hear from you!
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit.
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.
Technology Service & Operation Analyst in Crawley employer: Virgin holidays
At Virgin Atlantic Airways, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Located in Crawley, our hybrid working model allows for flexibility while ensuring you are part of a dynamic team dedicated to continual service improvement and personal growth. With competitive salaries, a commitment to diversity, and opportunities for professional development, we empower our employees to thrive and make a meaningful impact in the travel industry.
Contact Detail:
Virgin holidays Recruiting Team
recruitment@fly.virgin.com
StudySmarter Expert Advice🤫
We think this is how you could land Technology Service & Operation Analyst in Crawley
✨Tip Number 1
Familiarise yourself with ITIL principles and ensure you can discuss how they apply to service management. Highlight any specific experiences where you've implemented these practices in previous roles.
✨Tip Number 2
Brush up on your knowledge of ServiceNow and PowerBI, as these tools are crucial for the role. Consider preparing examples of how you've used these platforms to generate insights or improve service delivery.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss specific instances where you've identified performance trends or resolved issues through data analysis. Be ready to explain your thought process and the outcomes.
✨Tip Number 4
Network with current or former employees of Virgin Atlantic, especially those in technology roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Technology Service & Operation Analyst in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Technology Service & Operation Analyst role. Emphasise your ITIL certification, experience with data analysis, and familiarity with tools like ServiceNow and PowerBI.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and service improvement. Mention specific examples of how you've used data to drive decision-making and improve service performance in previous roles.
Highlight Relevant Achievements:In your application, include quantifiable achievements related to service performance reporting, such as improvements in KPIs or successful projects where you collaborated with cross-functional teams.
Showcase Your Problem-Solving Skills:Provide examples in your application that demonstrate your problem-solving abilities, especially in fast-paced environments. Discuss any experiences with Managed Service Providers and how you contributed to continuous service improvement.
How to prepare for a job interview at Virgin holidays
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, especially ServiceNow and PowerBI. Be prepared to discuss how you've used these tools in previous roles and how they can benefit Virgin Atlantic.
✨Showcase Your Analytical Skills
Since the role involves data analysis and performance reporting, come ready with examples of how you've generated insights from data in the past. Highlight specific metrics or KPIs you've worked with and the impact your analysis had on decision-making.
✨Emphasise Continuous Improvement
The company values continual service improvement, so be prepared to discuss how you've identified and implemented improvements in previous roles. Share specific examples where your initiatives led to better service delivery or operational efficiency.
✨Demonstrate Your Adaptability
Given the fast-paced environment, it's crucial to show that you're highly organised and adaptable. Prepare anecdotes that illustrate how you've successfully managed change or adapted to new processes in your previous positions.
