Technical Product Owner – App

Hours: Full time, 37.5 per week, Monday – Friday.

Location: Hybrid remote working, with 3 days a week in our VHQ, Crawley based on operational requirements.

Contract: Permanent

Closing Date: 18th April 2025

At Virgin Atlantic Airways, we believe that everyone can take on the world, and it’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. We are seeking a dynamic and detail-oriented Technical Product Owner - App to join our team. In this role, you will play a pivotal role in driving the technical strategy and execution for Virgin Atlantic’s mobile app platforms supporting both flights and holidays experiences, “the world of Virgin Atlantic in your pocket”. You will ensure the delivery of robust, scalable, and user-friendly mobile solutions that delight customers and enhance the Virgin Atlantic brand. Collaborating with cross-functional teams both onsite and offshore, you will balance the needs of mobile app architecture, platform integration, and user-centric design to deliver seamless and innovative customer experiences. You will act as the bridge between mobile app development and business goals, owning the app platform roadmap, enabling technologies, and integrations.

Some of your key responsibilities will be:

• Define and manage the app platform roadmap, aligning it with the organisation’s business objectives.
• Ensure robust mobile app architecture and infrastructure to support evolving digital products and services.
• Collaborate with engineering teams and partners to design scalable, high-performing mobile solutions.
• Lead integration efforts to unify mobile app platforms with backend systems for a seamless customer experience.
• Develop and maintain a clear mobile app technical product vision and strategy, ensuring alignment with business priorities.
• Manage and prioritize a backlog of app-specific technical and functional requirements to maximize customer and business value.
• Optimise app-specific features and functionality to ensure exceptional performance and user experience.
• Define and monitor mobile app performance KPIs, including load times, crash rates, and app store ratings.
• Generate regular reports to communicate app development progress, challenges, and successes to stakeholders.
• Act as the primary liaison between mobile app development teams, business stakeholders, and external partners.
• Facilitate communication to ensure alignment on app product goals, timelines, and deliverables.

Are you a capable product owner and excellent communicator looking for an opportunity in an exciting industry where you can grow and thrive? If so, we want to hear from you! The skills and experience we are looking for you to bring are:

• Proven experience in a Technical Product Owner, Product Manager, or similar role in mobile app platforms.
• Strong understanding of mobile app architecture, APIs, and enabling mobile-specific technologies.
• Experience in managing mobile app product roadmaps and backlogs in an Agile environment.
• Proficient in app development concepts, including native (iOS, Android), hybrid frameworks, and associated app store processes.
• Strong communication skills, with the ability to translate complex technical concepts into clear business language.
• Experience in defining and tracking mobile-specific metrics such as app performance, crash rates, and customer retention.

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, feeling confident that we’ve got your individual considerations covered.