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- Tasks: Provide exceptional customer service and assist with travel bookings over the phone.
- Company: Leading travel company in Swansea with a focus on customer satisfaction.
- Benefits: Competitive pay, bonuses, comprehensive training, and inclusive work environment.
- Why this job: Join a dynamic team and help create unforgettable travel experiences for customers.
- Qualifications: Strong customer service skills and a friendly phone manner.
- Other info: Evening shifts available with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading travel company in Swansea is looking for Customer Centre Advisors to provide exceptional service to customers from booking to landing. In this role, you will assist customers via phone, offering solutions and recommending enhancements to their journeys.
Ideal candidates will possess strong customer service skills and a warm phone manner. The position requires evening shifts but offers competitive pay and bonuses, along with comprehensive training and development in an inclusive environment.
Evening Travel Concierge & Customer Advisor (Swansea) employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Travel Concierge & Customer Advisor (Swansea)
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since this role involves assisting customers over the phone, try role-playing with a friend to get comfortable with handling different customer scenarios and questions.
✨Tip Number 3
Don’t forget to highlight your customer service experience during the interview. Share specific examples of how you've gone above and beyond for customers in the past – it’ll show you’re the perfect fit for this role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Evening Travel Concierge & Customer Advisor (Swansea)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm phone manner and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Evening Travel Concierge role. Mention why you’re excited about working with us and how your skills align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Virgin holidays
✨Know Your Customer Service Skills
Before the interview, take some time to reflect on your customer service experiences. Be ready to share specific examples of how you've handled difficult situations or gone above and beyond for a customer. This will show that you have the skills they’re looking for.
✨Familiarise Yourself with Travel Trends
Brush up on current travel trends and popular destinations. Being knowledgeable about the industry will not only impress your interviewers but also help you suggest enhancements to customers' journeys during the interview.
✨Practice Your Phone Manner
Since this role involves assisting customers over the phone, practice speaking clearly and warmly. You might even want to do a mock call with a friend to get comfortable with the tone and pace of your voice.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
