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For Companies At a Glance
- Tasks: Engage with customers over the phone, providing support and enhancing their travel experience.
- Company: Join Virgin Atlantic, a vibrant company that values individuality and inclusivity.
- Benefits: Competitive salary, bonus opportunities, and amazing staff travel perks after probation.
- Why this job: Make a real difference in customers' journeys while enjoying a supportive work environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Comprehensive training and ongoing development to help you thrive.
The predicted salary is between 30000 - 42000 £ per year.
Location: Pobl House, Swansea
Hours: Full Time 37.5 hours per week, Evenings - Monday - Sunday. 15:00 - 01:00
Contract Type: Permanent
Salary: Competitive
Closing Date: 4th February 2026
In a nutshell
Our Customer Centre Advisors are the friendly voices our customers can count on – from the moment they book, to the moment they land (and sometimes in between). Based in our vibrant Swansea Customer Centre, you’ll be part of a team that turns everyday conversations into something special. To support our customers when they need us most, this role includes working evenings. With our Sales Through Service approach, it’s never about the hard sell. It’s about listening in, tuning into what a customer really needs, and offering thoughtful extras – like that perfect extra legroom seat or an upgrade that makes them feel truly special. Because at Virgin Atlantic, those little touches are what turn good trips into unforgettable experiences.
Day to day
- Chat with our customers via phone, helping with bookings, changes, and queries.
- Listen carefully, understand needs, and offer solutions that make each interaction personal and memorable.
- Identify opportunities to recommend products and upgrades that enhance the customer journey, working towards achievable revenue targets.
- Keep up to date with our latest products, policies, and promotions so your recommendations are always relevant.
- Approach every interaction with care, empathy, and a genuine desire to make the customer’s day.
- Enjoy bonus opportunities for achieving sales and service targets.
About you
Do you love helping customers and spotting ways to go the extra mile? Are you confident in having open conversations and making thoughtful recommendations? We’d love you to have:
- Proven ability to build rapport with a warm, engaging, and professional phone manner.
- A passion for turning challenges into opportunities, helping customers feel supported even when travel doesn’t go as planned.
- Demonstrable customer service experience in a contact centre, hospitality, retail, or any role where you’ve enhanced the customer experience.
- Strong listening skills and the ability to think quickly to provide effective, real-time solutions.
- A proactive problem-solving approach, with examples of going above and beyond to make customers feel valued and supported.
Don’t worry if you don’t tick every single box - if you believe you could make a real difference, we’d still love to hear from you!
What’s in it for you
- Competitive salary plus bonus opportunities (non-contractual).
- Industry-leading staff travel benefits once you’ve passed probation – because we think you should experience the world too.
- A workplace that celebrates individuality and encourages you to be your authentic self.
- Comprehensive training and ongoing development to help you thrive.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
Customer Centre Advisor – Evenings in Swansea employer: Virgin holidays
Contact Detail:
Virgin holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Centre Advisor – Evenings in Swansea
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Atlantic's values and culture. This way, you can show how your vibe matches theirs, making it easier for them to see you as part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, try role-playing with a friend. This will help you get comfortable with handling queries and making thoughtful recommendations on the spot.
✨Tip Number 3
Be ready to share your stories! Think of examples where you've gone above and beyond for customers. These real-life experiences will showcase your problem-solving skills and passion for customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and tips to help you stand out in the process.
We think you need these skills to ace Customer Centre Advisor – Evenings in Swansea
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention specific examples where you've gone above and beyond for customers – we love hearing about those moments!
Show Your Passion: Express your enthusiasm for helping customers and making their experiences memorable. We’re looking for people who genuinely care about turning challenges into opportunities, so let that passion come through in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin holidays
✨Know the Company
Before your interview, take some time to research Virgin Atlantic. Understand their values, mission, and what makes them unique in the travel industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to listen, empathise, and provide solutions. This is crucial for a role that focuses on turning everyday conversations into memorable experiences.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re fully present. This reflects the same approach you’ll need when interacting with customers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about times when you faced challenges and how you turned them into opportunities. Practising these responses will help you feel more confident and prepared.
